Job Description

• Permanent, full-time role in a purpose-driven organisation
• $100,776 - $105,340 (SCHADS Level 5) + super + generous salary packaging
• Flexible working from home and across the community

About us

ADA Australia is a not-for-profit, independent advocacy and information service committed to supporting older people and people with disability to understand and exercise their rights. With a strong presence across Queensland, we work to ensure individuals are treated with dignity and respect and have access to the services and support they need. Our team is passionate about creating safe, inclusive, and empowering environments for the people we serve and the employees who make it happen.

About the role

As a Community Connector you’ll be working directly with vulnerable older people across the Southern Downs Region facing difficult circumstances such as social isolation, homelessness, mental health issues, substance use, family and domestic violence, or justice system involvement. You’ll build relationships with individuals in these communities, listening to their concerns without judgement and supporting them to access aged care and essential services. You’ll collaborate with local services and networks to strengthen community responses to ensure all older people within the designated region can access the support they need.

Key responsibilities include:

• Deliver high-quality, specialist services through information sharing, support, representation and assertive outreach.
• Provide individualised and intensive support to clients to ensure they understand and can access relevant aged care and other services.
• Engage with community supports and stakeholders to promote integration of health, aged care and other systems at the local level.
• Check-in with clients on a periodic basis and provide follow-up support once services have commenced.
• Support clients to interact with My Aged Care and relevant assessment services.
• Promote ADA Link services by networking with other community organisations.
• Maintain high standards of documentation and consultation.
• Liaise with other care finder services and support groups for older people.
• Forge strategic partnerships with diverse cultural and community groups.

About you

• Relevant tertiary qualification and/or experience in human services, social work, or community services.
• Demonstrated ability to build respectful, trust-based relationships with vulnerable older people or disadvantaged groups.
• Understanding of and ability to work within a social justice framework.
• Ability to understand and apply legislation, policies and procedures.
• Proven ability to problem-solve and find solutions for clients in complex circumstances.
• Excellent communication, presentation and community engagement skills.
• High level computer skills – Microsoft Office Suite or equivalent.
• Commitment to continuous quality improvement.
• Ability to travel across the Southern Downs Region, including overnight travel when necessary.

Why work for us?

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits.
• Professional development through access to regular training and on-the-job projects.
• Wellbeing support through regular supervision, access to our Employee Assistance Program and extra paid day off at the end of the year as a thank-you.
• Be part of a collaborative and inclusive workplace where diversity is celebrated, and our culture is built on respect, dignity and fairness.
• Meaningfully impact the lives of vulnerable members of the community by promoting, protecting and ensuring their full and equal enjoyment of all human rights.

Essential requirements

• Valid Australian Driver’s licence.
• Current (less than three (3) years old) National Criminal History Certificate.
• Valid NDIS Worker Screening Clearance.
• Valid Working with Children/Blue Card.

To apply

Submit your application outlining the skills and experience that make you a strong fit for this position.

Applications close: 5:00pm, Friday 27 March 2026 unless filled prior.

For more information about ADA Australia please visit: adaaustralia.com.au or contact: HR@adaaustralia.com.au

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, the LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.