Job Description

Role Purpose:

To be responsible for overseeing the day-to-day operation of the service and for all aspects of staff support, including team performance, staff development and attendance management.

Leading the way in delivering the best possible care services, we empower change and enhance quality of life. Our work is made possible by a committed and creative team, with positivity, innovation, collaboration and trust driving what we do and how we do it.

We work in partnership with healthcare professionals and local communities to offer high-quality care in Cornwall. Corserv Care is part of the Corserv Group and provides a range of domiciliary and residential services under one brand. We are a Cornwall Council owned company.

What you'll be doing:

• Liaise with Health and social care partners to process referrals in a timely manner and facilitate safe interventions of support whether from Hospital or Home starts.
• Supervise and monitor allocated Community Support Workers and take appropriate action as required including appraisals and regular 1:1 reviews with team members
• Participate in national and local development programmes by carrying out the Care Certificate training for new staff and assessing competence
• Deliver ongoing local formal and practical training to all team members to include client specific topics as required by Care Quality Commission (CQC) and ensure records are maintained
• Carry out initial visits to service users to produce detailed reablement / support plans and monitor and review those plans on a regular basis and as service user needs change ensuring that visit times are amended to reflect changes in abilities and/or circumstances.
• To undertake the relevant training and be responsible for assessing for and providing low level pieces of equipment which will enable customers to remain safe and independent at home.
• Carry out detailed provider risk assessments and moving and handling risk assessments to minimise the areas of risk to the service user, staff, service providers and the general public, and to carry out regular reviews, ensuring information is shared with relevant parties
• Monitor the service provided to service users according to published Quality Standards ensuring regular feedback of appropriate information to Registered Manager and Commissioners, thus ensuring the safety and wellbeing of the service user and the staff involved
• Receive and investigate complaints, accidents and incidents according to procedure and ensure that any safeguarding issues are dealt with expeditiously

About you:

Qualifications & experience essential criteria:

• GCSE or equivalent in Mathematics and English or equivalent experience.

• Experience in dealing with a wide range of stakeholders both internal and external to the Company including the tact and diplomacy required to deal with sensitive issues. Able to interact productively with managers and staff at all levels.

• Sound experience of using Microsoft Office applications and proficient in accurately and appropriately storing or amending all relevant data on the appropriate software.

• Ability to prioritise and manage day to day workload and work with the minimum amount of supervision.

• Understands and applies the principles of the GDPR & the Freedom of Information Act.

• Good oral communication skills both face-to-face and all other means of communication.

• Experience of being proactive and able to problem solve, and meeting deadlines.

• Ability to work effectively as part of the HR team and closely with the Corserv Fleet team.

Qualifications & experience desirable criteria:

• Educated to NVQ 2 level in business and administration or equivalent experience

Safeguarding:

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an enhanced DBS check.