Job Description
Job Title: Community Care Program Manager
Location: Park Ridge, IL — On-site with field travel
Pay: $55,000 – $72,000 per year, based on experience
Type: Permanent | Full-Time
The Community Care Program Manager oversees the coordination and delivery of community-based care services for a caseload of clients receiving home care and supportive services under Illinois community care programs. This role sits between direct care and senior operations leadership — managing care coordinators, ensuring compliance with program requirements, and serving as the quality and accountability point for a defined service region. The position is well suited for someone with a clinical or care coordination background who is ready to step into a supervisory management role.
Key Responsibilities:
- Oversee a team of care coordinators and field staff delivering community care program services to assigned clients
- Ensure compliance with Illinois Department on Aging, Medicaid waiver, and CCP program requirements
- Conduct client assessments, care plan reviews, and home visits as required by program standards
- Monitor service delivery quality and address gaps, complaints, or compliance issues in a timely manner
- Manage caseload assignments and scheduling to ensure adequate coverage and continuity of care
- Maintain accurate documentation and reporting in compliance with state and agency requirements
- Serve as a point of escalation for care coordinators, clients, and family members with complex needs
Must-Haves / Requirements:
- 2+ years of experience in home care, community care coordination, or a related social services or healthcare role
- Familiarity with Illinois community care programs, Medicaid waiver services, or aging services
- Prior supervisory or lead experience overseeing direct care or coordination staff
- Strong organizational and documentation skills with experience in care management platforms
- Valid driver’s license and ability to conduct field visits as needed
Preferred Qualifications:
- Bachelor’s degree in social work, healthcare administration, nursing, or a related field
- Direct experience within the Illinois Community Care Program administered by the Department on Aging
- Bilingual in English and Spanish
Screening Questions:
- Do you have experience working with Illinois community care programs, Medicaid waiver services, or the Department on Aging?
- Have you supervised or managed a team of care coordinators or direct care staff? How many people did you oversee and how did you manage quality and accountability?
- Are you comfortable conducting home visits and field travel as a regular part of your role?
