Job Description

🌟 We’re Hiring!

Community Care Coordinator
Permanent, Full Time
Bristol, Hybrid - 2 days WFH every week
Between 7am & 7pm - hour hour shifts. 1 Weekend worked in every 3, and Bank Holidays on a Shift Basis
Competitive Salary + Attractive Uplift for Weekend or Bank Holiday

Do you enjoy working in a fast paced, people focused role where you can make a real difference to clients, care staff and service users?

We are looking for a proactive and compassionate person to join our team and provide an excellent care experience by helping to ensure the quality and timely coordination of ongoing complex care packages.

💡 About the Role

In this role, you will:

• Act as the initial point of contact for clients, candidates and service users by fulfilling routine and complex care requests.

• Arranging the very best healthcare professionals to deliver quality care as per our client's health and social care needs

• Take ownership of rotas and accountability of filling available shifts.

• Ensure CQC compliance and administration for care packages is relevant and up to date

• Ongoing attendance at weekly assessment meetings to ensure effective management and execution of quality care

• be responsible for ongoing planning, monitoring and reporting on packages of care

This is a role where your ability to build relationships, attention to detail and curiosity will really make a difference.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• The ability to communicate effectively, listen intuitively and demonstrate a caring and empathetic approach.

• Strong organisational skills.

• Ability to prioritise and problem-solving.

• Ability to work in a fast paced and time critical environment.

• Attention to detail and accuracy of data.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us deliver an excellent quality service that better's the quality of someone's life.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Strong and demonstrable customer service experience.

• Excellent communication skills with the ability to work well as part of a team.

• High attention to detail.

• Ability to manage a high volume of calls and remain calm under pressure.

• Proactive approach to completing tasks

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDENT2022