Job Description

Job DetailsJob Location: Regional Youth Services Center - Charleston, WV 25302Position Type: Full TimeEducation Level: Graduate DegreeSalary Range: $87,700.00 Salary/yearTravel Percentage: Up to 25%Job Shift: DayJob Category: ManagementJob Title:   Community-Based Support Manager
Department:  Clinical Services
Supervises:  Specific Children’s or Adult Programs
Reports To:  Director of Children’s or Outpatient Services
Effective Date:  07/23/2025
Job Purpose
Responsible for providing day-to-day leadership and operational management of assigned programs.  Provides oversite of day-to-day activities, program budgets, staff supervision/training, and outreach and marketing for their service lines.
Primary Responsibilities and Duties
Leadership and Supervision.
Promotes the principles of Service Excellence in all actions and activities.
Provides clinical supervision to staff in assigned programs.
Monitors service line performance according to standards set.
Develops employees by being a coach and champion, providing support, guidance, and identifying opportunities for growth and development.
Prepares and conducts performance appraisals for assigned staff.
Conducts hiring, disciplinary, and termination procedures.
Assists with program coverage when needed.
Ensures Quality Care Is Provided.
Coordinates and ensures compliance related to staff development.
Ensures compliance with regulatory and accreditation requirements.
Conducts routine (monthly) chart audits that include a review of documentation and associated billings.
Provides treatment team leadership for individuals being served in assigned programs.
Communicates outcome goals and data to staff on an ongoing basis.
Ensures all individuals receiving treatment have individualized care.
QualificationsPrimary Attributes
Professional & Technical Knowledge:
Possesses a Master’s Degree in the human services field of social work, counseling, or psychology with associated clinical license.
Continuing Education:
Maintains current knowledge of standards of care and practices, typically acquired through continuing education.
Licenses & Certifications:
A valid state-issued driver’s license is required.
Technical Skills:
Creates highly complex documents in Microsoft Word, including linking multiple files and embedding objects linked to other documents. Uses advanced functions of Microsoft Excel, such as to create and manage databases, including creating standardized reports, or link multiple worksheets and workbooks. Demonstrates necessary proficiency with all electronic clinical systems, including EHR and scheduling systems, in use at the Company as well as HRIS software.
General Development:
Displays organizational skills to self-prioritize and assist staff with time management. Devises effective solutions to situations encountered which include not just the specific issues related to the function, but the general concerns of the organization. Able to effectively communicate opinions drawn from conclusions using inference and logic. Resolves conflicts that may arise because of disagreements between employees or between employees and individuals/families served.
Work Environment:
Work is typically performed in an office environment but may be performed in an individual’s home.