Job Description

Job Location YWCA Central Massachusetts - Worcester, MA 01608 Position Type Full Time Education Level Not Specified Salary Range $20.00 - $21.50 Hourly

Travel Percentage Negligible Job Shift Day Job Category Nonprofit - Social Services

Job Title: Community Based Service Advocate Department: Domestic Violence

Reports to: Manager of DV Services Effective Date: January 2025

Schedule: Monday through Friday, 8:30 am – 4:30 pm Remote Position: No

As a Community Based Service Advocate, you will provide critical services to victims of domestic violence to include crisis intervention, advocacy, counseling, and education, with a focus on promoting healthy, non-violent relationships within the community.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Provide crisis intervention services and individual/group advocacy to victims of domestic violence in both community and agency settings
• Assess and identify high risk clients, facilitating access to shelter and related services
• Develop and maintain strong partnerships with schools, community organizations and faith-based groups to support collaborative efforts and provide community education
• Deliver educational presentations and training on topics such as health relationships, child abuse, bullying, teen dating violence, and domestic violence
• Promote community wide attitude shifts towards healthy, non-violent relationships and address factors that condone intimate partner violence
• Maintain accurate and confidential client records in compliance with agency policies
• Collect and maintain require statistics for funding and reporting purposes
• Attend agency meetings, in service trainings, and community education events
• Maintain and update community resource contacts to support clients
• Adhere to all YWCA and related agency policies and procedures
• Other tasks as assigned by the Manager

Qualifications

Required Skills/Abilities:

• Multi-lingual / Bilingual preferred.
• Experience working with diverse populations and understanding of cultural sensitivities
• Proven ability to collaborate effectively with professionals and teams
• Strong ability to maintain professional boundaries and client confidentiality
• Empathetic, non-judgmental, and skilled in active listening
• Excellent written and oral communication skills
• Familiarity with community resources and networks
• Proficient in computer skills, including data entry and documentation
• Public speaking experience, with the ability to engage diverse groups of all ages preferred

Education and

Experience:

• Knowledge and experience in domestic violence advocacy, crisis intervention, and victim services.
• Familiarity with criminal justice processes and an understanding of high-risk cases in domestic violence situations.
• Experience working with diverse populations and understanding of cultural sensitivities.
• Experience working with community resources and collaboration with law enforcement agencies is highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift presentation supplies up to 50 lbs for outreach events

Applicants who speak Portuguese, Mandarin, Vietnamese, and Arabic are strongly encouraged to apply.