Job Description

ESSENTIAL FUNCTIONS

• Provide goal-directed, strength-based, and recovery-oriented services in community settings (home, school, etc.).
• Collaborate with clients, families, and treatment teams to develop and monitor individualized treatment and crisis plans.
• Deliver supportive counseling, emotional and behavioral interventions, skill-building, and crisis response.
• Coordinate services with schools, healthcare providers, social services, and other community resources.
• Assist with benefit applications, transportation arrangements, and accessing essential services.
• Conduct strengths and needs assessments, complete and update treatment plans and clinical documentation.
• Serve as an advocate for clients and families and act as a liaison across systems of care.
• Participate in internal meetings and external networking to enhance service access.
• Maintain confidentiality, promote cultural competence, and adhere to trauma-informed practices.
• Actively support and promote the agency’s mission and strengths-based philosophy.
• Complete required background checks every two years.
• Complete required training.
• Work as part of an integrated treatment team collaborating with the individual served, family members or others they want involved in their treatment and other treatment team members (internal and external) to help support the individual in their treatment and recovery.
• Demonstrate cultural and linguistic competence.
• Approach interactions with individuals served and colleagues with a trauma sensitive lens
• Provide services that are recovery oriented, and person and family centered, utilizing a strengths-based approach.
• Provide services to meet the whole health needs of individuals served.
• Utilize appropriate assessment instruments to help monitor the progress of individuals served and ensure necessary services are received in the appropriate intensity and duration.
• Utilize Evidence Based Practices (EBPs) as appropriate.
• Other duties as assigned by respective team managers or supervisors.

POSITION QUALIFICATIONS

Education/Licensure:
• BA/BS degree in Human Services (preferred) or equivalent combination of education and/or a minimum of 4 years of relevant work experience in a related field may be considered.
• Highschool Diploma required.

Experience: Prior experience working with children, adolescents, and families preferred.

Requirements:
• Must successfully pass the KBI, Drug screen, and all DCF Central Registry background
investigations.
• Valid driver’s license, current auto insurance, a good driving record and a reliable vehicle are
required.

Knowledge/Skills/Abilities:

• Strong verbal and written communication
• Time management and organizational skills
• Problem-solving and critical thinking
• Ability to work independently and as part of a team
• Cultural humility and ability to engage with diverse populations
• Flexibility, reliability, and adaptability
• Maintains professional boundaries and confidentiality
• Proficiency in Microsoft Office and Electronic Medical Record (EMR) systems

Work Environment & Physical Demands

• Office and community settings, including client homes and schools
• Exposure to individuals in crisis, high-stress environments, and economically disadvantaged communities
• Occasional physical activity, including standing, walking, bending, or intervention in behavioral crises (e.g., MAB).
• Frequent travel within assigned region

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry
Stand (F) 10 lbs. or less (0)
Walk (F) 11 – 20 lbs. (0)
Sit (F) 21 – 50 lbs. (N)
Manually Manipulate (F) 51 – 100 lbs. (N)
Reach Outward (F) Over 100 lbs. (N)
Reach Above Shoulder (F)
Climb (F) Push/Pull
Crawl (F) 12 lbs. or less (0)
Squat or Kneel (F) 26- 40 lbs. (0)
Bend (F) 41 – 100 lbs. (0)

Other Physical Requirements:

Case Managers must have sufficient ambulatory capabilities to work with children and adolescents
in the community-based setting. Position may require the ability to use physical holding (MAB) with
children +and adolescents exhibiting out of control behaviors.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities but does serve as a coach and mentor for
other positions in the department.

WORK ENVIRONMENT

Office and Community-Based working environment; requires flexible schedule; frequent
interruptions occur; expected to deal with individuals in crisis; risk of exposure to aggressive and/or
acting out (verbal and physical) children and youth, and exposure to low socioeconomic homes and
neighborhoods.