Job Description

The Dartmouth Group, an Associa company, is hiring a Community Association Manager to oversee a portfolio of assigned HOA and condominium communities based at the corporate office in Lexington, MA.

The Community Association Manager oversees an assigned portfolio of single family and condominium communities to ensure the communities are well cared for. The Community Association Manager manages the daily operations to include administrative, financial, budgets, code, compliance, maintenance, capital projects, and more. The Community Association Manager collaborates and partners with homeowners, members of the Board of Directors, committee members, vendors, contractors, internal departments, and onsite staff.

The Community Association Manager will oversee a mix of HOA, condominiums, and townhomes in the Boston, Cambridge and West Roxbury areas.

Daily responsibilities:

• Research and respond to inquires by phone, email, and in-person.
• Conduct community walk throughs and site inspections.
• Meet and greet homeowners, visitors, contractors, and vendors.
• Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite.
• Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers.
• Review financials, create and manage budgets.
• Schedule and facilitate monthly, quarterly, and yearly board meetings.
• Coordinate architectural review requests.
• Other projects as assigned.

Annual salary: $80K-$90K.

Qualifications

• High school diploma or GED equivalent and valid driver's license are required.
• 2+ years of experience in community association or residential management.
• Willingness to obtain and maintain CMCA within the first year of employment, company paid.
• Professional communication skills (written and spoken) and knowledge of conflict resolution techniques.
• Customer service minded, team oriented, and a proactive communication style.
• Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
• Organized with attention to detail, takes ownership and initiative, self-directed, and strong follow-up skills.

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