Job Description

The Community Association Manager (CAM) is the liaison among homeowners, Board of Directors, and Committee Members, and collaborates to ensure the community is well cared for and the daily operations are well managed. The Community Association Manager will oversee up to 12 communities that are a combination of HOA, Condos, and Townhomes in the Glen Allen, VA area.

Daily responsibilities:

• Onsite role for the first six months, then hybrid.
• Manage emails and phone calls. Research and respond to inquires. Problem solve.
• Data enter and update information in the database; record and track documents and information.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Source vendors, submit RFPs, offer recommendations to the board.
• Manage the vendor bidding and selection process, develop vendor relationships, and manage capital projects.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings for each community.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance updates, HOA guidelines, community events, and monthly meetings.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Conduct site inspections and walk-throughs.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Track state statues and legalities. Read, interpret, and understand governing documents.
• Other projects as assigned.
  

Qualifications

• 3+ years of experience working with community associations or in the multifamily, leasing, and vacation rental industries.
• Understanding of the relationship among the Board of Directors, homeowners, and management company.
• Willingness to obtain the CMCA within the first year of employment, company paid.
• Customer service driven and team oriented. Consultative approach when assisting others.
• Understanding of financial documents.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.

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