About the Role:

Our Client is a vibrant and collaborative coworking space located in the Westlands providing flexible workspace solutions, hosting engaging events, and cultivating a supportive atmosphere for their diverse community of members. They are looking to hire a Community Associate, a role that is key to delivering a welcoming, efficient, and engaging experience to all members and visitors. This role supports day-to-day operations, responding to member needs, helping coordinate events, and contributing to the brand’s digital presence. We are looking for a personable, proactive, and highly organized individual who’s passionate about community building and exceptional at communication.

Key Responsibilities:

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  Member Experience & Support
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  Be the first point of contact, welcoming members and guests with warmth and professionalism.
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  Build strong relationships with members and foster a vibrant sense of community.
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  Handle member requests and provide support with services such as printing, beverages, and general queries.
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  Maintain an in-depth understanding of workspace offerings to assist members effectively.
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  Manage feedback and escalate concerns where necessary to ensure member satisfaction.
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  Space Management & Operations
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  Ensure the workspace remains tidy, organized, and visually appealing.
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  Perform regular checks to identify maintenance or supply needs and communicate them to the administration.
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  Onboard new members, give workspace tours, and explain membership benefits.
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  Manage bookings for meeting rooms and shared spaces, ensuring smooth scheduling.
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  Enquiry Management & Sales Support
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  Respond to workspace inquiries (private offices, desks, meeting rooms) via phone, email, or walk-ins.
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  Conduct tours for prospective members, showcasing the benefits and unique features of the space.
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  Maintain accurate enquiry records and follow up to convert leads into members.
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  Assist in preparing proposals and membership agreements.
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  Collaborate with the team to meet occupancy and sales targets.
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  Event Support
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  Assist in planning and executing internal events, workshops, and community gatherings.
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  Handle event logistics including setup, registration, and vendor coordination.
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  Promote events through appropriate communication channels.
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  Provide on-site support to ensure smooth execution of events.
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  Digital Marketing & Communications
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  Support the social media and content strategy under team guidance.
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  Help prepare and distribute newsletters and updates.
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  Regularly check and update information across digital platforms and the website.
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  General Administrative Tasks
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  Handle incoming/outgoing mail and deliveries.
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  Coordinate with administration for office supplies and inventory management.
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  Support the management team with other administrative duties as needed.

Requirements

Skills & Experience:

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  Communication & Interpersonal Skills:
  Warm, articulate, and confident communicator, both written and verbal.
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  Organizational & Time Management:
  Strong ability to multitask, prioritize, and meet deadlines.
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  Problem Solving:
  Resourceful and proactive in resolving issues with creativity and efficiency.
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  Customer Service Orientation:
  Passion for providing excellent service and enhancing member experience.
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  Detail-Oriented:
  Accurate and thorough, especially when managing bookings or member data.
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  Tech-Savvy:
  Comfortable using booking systems, CRM tools, social media, and email marketing platforms.
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  Sales & Negotiation (Advantageous):
  Ability to understand client needs and present solutions effectively.
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  Event Coordination (Desirable):
  Previous experience in supporting or managing events is a plus.
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  Community Building:
  Strong interest in connecting people and nurturing a positive work environment.

Personal Attributes:

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  Positive and enthusiastic attitude.
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  High level of professionalism and ethical conduct.
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  Punctual and deadline-driven.
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  Self-motivated and proactive.
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  Collaborative team player.
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  Well-presented and adaptable.