Job Title: Community Assistant

Reports To: Assistant Director- Resident Life

Location: The Courtyards at University of Maryland

Compensation: $15.00 per hour. Position not eligible for benefits

FLSA Status: Non-Exempt Student

The Community Assistant works to support The Courtyards Main Office and serves as the first point of contact for residents. As a member of the Courtyards Staff, the Community Assistant (CA) is responsible for establishing and maintaining a positive and welcoming environments for all students.

Essential Duties and Responsibilities

Administrative Responsibilities:

• Excellent organizational and time management skills.
• Answer phones and transfer to the appropriate staff member.
• Logging in/out packages and conducting package audits.
• Filling out daily operations log via Formsite at the end of every shift.
• Ensure loaner keys are being returned in a timely fashion and residents are contacted when keys are past due. Conducting key audits.
• Assisting residents with collecting installment payments and writing receipts.
• Provide clerical assistance such as database entry, copying/scanning, collating, typing, making labels, and filing.
• Work closely with Main Office staff to complete special projects (as assigned).
• Complete online training modules by communicated deadlines.
• Ability to work independently and take initiative as appropriate.
• Strong attention to detail.
• Wear appropriate attire and CTY provided shirt/jacket as instructed by Assistant Director – Resident Life.
• Properly use all keys provided by CTY as instructed in trainings/manuals.
• Follow all University of Maryland and The Courtyards at UMD safety procedures.

Communication and Referral:

• Be knowledgeable on The Courtyards at UMD policies in order to best inform residents with questions.
• Provide residents with information on The Courtyards and UMD services and referring residents to appropriate services.
• Work cooperatively with all Courtyards Staff members.
• Maintain on-going communication with the Assistant Director - Resident Life and the Courtyards professional staff in regard to issues or concerns related to the residents or facilities.
• Support the goals and philosophies of The Courtyards.

Time Commitments:

• Must be available to start training and the position on August 20, 2026.
• Assist with opening and closing of the facilities at the beginning and at the end of each semester and provide office coverage over holidays, semester breaks, exam periods, when buildings are open (including Holidays and Spring Break). Dates will be provided during interview.
• Attend and participate in all staff training sessions. This includes, but is not limited to, fall, Winter, Spring and Summer, and in-services as requested by the Assistant Director-Resident Life.
• Be present to work at least 10 hours each week at the Service Desk.
• Academic year hours of CA staffing the desk include (subject to change as needed):
  1. Monday, Tuesday, and Thursday: 9AM-7PM
  2. Wednesday: 9AM-10PM
  3. Friday: 9AM-4PM
• Available to assist during special events as needed. During August check-in week, increased hours/coverage is needed.
• Provide academic course schedule by established deadlines each semester (must be available to work outside of academic courses).
• Monthly Community Assistant meeting to discuss updates and policies.
• Assist in Fire Watch Procedures as needed and directed by the Assistant Director- Resident Life.
• Participate in other duties as assigned by the Assistant Director- Resident Life.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Have high school diploma
• Have a semester and cumulative grade point average of at least 2.6.
• Full-time enrollment as a degree-seeking student at the University of Maryland.
• Be available to serve an academic calendar year (through June 4, 2027).
• Be available for a minimum of 10 hours a week. Some evening hours may be required along with various weekends.
• Be in good standing with University of Maryland with student conduct
• Knowledgeable and creatively post on multiple social media outlets.
• Strong customer service skills
• Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
• Excellent interpersonal and communication skills (oral and written), with the ability to work autonomously and collaboratively.
• Strong computer proficiency, including Word, Excel, and Outlook
• Ability to work effectively with a diverse population and exercise cultural competence.
• Ability to operate standard office equipment, computer, phone, copier
• Ability to move and lift up to 25 pounds.

Compensation

$15.00 per hour. Pay occurs on a bi-weekly schedule. Work between 10-20 hours each week. No more than 30-hours during certain times such as move-in, move-out and other busy time periods during academic year.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands outlined below are representative of those required for an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to assist individuals with disabilities in performing these functions. While performing the duties of this job, the employee is regularly required to sit, use hands for tasks such as gripping, handling, or feeling, and to communicate through speaking or hearing. The employee will frequently walk, climb stairs, and reach with arms. Occasional requirements include standing, stooping, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities necessary for this role include both close and distance vision. Reasonable accommodations may be provided to support individuals with disabilities in performing these essential functions.

Employment through June 4, 2027 (summer opportunities are also available). This is not an employment contract.

If you are unable to apply because of incompatible assistive technology or a disability, please COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.