Job Description

Job Title: Community Assistant - Student Position

Reports To: Associate Director of Resident Experience

Location: Discovery House at University of Maryland

Compensation: $15.00 per hour

FLSA Status: Student Non-Exempt – Position not eligible for benefits

Summary

The Community Assistant works to support the 24/7 Service Desk at Discovery House. The Commnity Assistant serves as the first point of contact for residents. Community Assistants (CA) are responsible for establishing and maintaining a positive and welcoming environment for all students. Community Assistants will participate in responding to facilities emergencies after business hours and will assist with all resident services including mail, keys, and general questions. The Community Assistant reports to the Associate Director of Resident Experience.

Essential Duties and Responsibilities:

• Welcome residents and visitors in a professional, courteous manner.
• Answer and appropriately route incoming telephone calls.
• Manage resident package distribution and perform package audits.
• Complete required shift audit reports at the end of every shift.
• Monitor loaner key fobs and access cards, ensuring timely returns and resident follow-up.
• Conduct regular key inventory and audit procedures.
• Perform data entry and maintain accurate records.
• Prepare copies, scans, labels, files, and other administrative documents.
• Assist with special projects as assigned.
• Serve as a resource to residents providing accurate information and connecting residents with appropriate campus resources.
• Complete nightly building rounds to identify maintenance, safety, and security concerns
• Respond to after-hours facilities emergencies during assigned desk shifts.
• Attend all required staff meetings, training sessions, and departmental events.
• Maintain accurate documentation and records.
• Protect confidential resident and university information.
• Maintain an organized, clean, and professional work environment.
• Follow all Discovery House and University of Maryland safety policies and procedures.
• Complete all required online training courses by established deadlines.
• Use all assigned keys and access devices in accordance with established procedures.
• Support special events and periods requiring additional staffing, including August move-in.

Training and Time Commitments

Community Assistants are expected to fulfill all required training and operational commitments throughout the employment period.

Responsibilities include:

• Be available to begin employment and participate in required training beginning July 27, 2026.
• Residents of Discovery House selected for the position will receive an approved early move-in date to accommodate training.
• Assist with all move-in and move-out operations.
• Provide front desk coverage during holidays, semester breaks, exam periods, university closures when buildings remain open, and other designated periods.

Required Dates:

• Summer Training: July 27 – July 31, 2026
• Move-In Preparation: August 10 – August 12, 2026
• Move-In Extended Coverage: August 12 – August 30, 2026
• Spring Training: January 22, 2027
• Participate in year-round 24/7 Service Desk coverage according to the team schedule.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma.
• Be enrolled full-time as a degree-seeking student at the University of Maryland.
• Be available for employment from July 2026 through May 2027.
• Be available to work a minimum of three to five shifts each week.
• Maintain good academic, behavioral, and disciplinary standing with the University.
• Comply with all University of Maryland Student Code of Conduct policies.
• Demonstrate professionalism, dependability, strong interpersonal skills, and excellent customer service.
• Experience and knowledge of Microsoft Word, Excel and Outlook
• Ability to operate basic office equipment including a photocopier, fax, and telephone. Basic typing and filing skills.
• Ability to lift up to 35lbs and navigate up and down stairs.
• If residing at Discovery House, remain in good standing with all terms of the housing license agreement (Community Assistants are not required to live at Discovery House).

Compensation

$15.00 per hour. Pay occurs on a bi-weekly schedule. Work between 10-20 hours each week. No more than 20-hours each week.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands outlined below are representative of those required for an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to assist individuals with disabilities in performing these functions. While performing the duties of this job, the employee is regularly required to sit, use hands for tasks such as gripping, handling, or feeling, and to communicate through speaking or hearing. The employee will frequently walk, climb stairs, and reach with arms. Occasional requirements include standing, stooping, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities necessary for this role include both close and distance vision. Reasonable accommodations may be provided to support individuals with disabilities in performing these essential functions.

This is not employee agreement.

If you are unable to apply because of incompatible assistive technology or a disability, please COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.