Job Description

Community Assistant

Department: Admin

Employment Type: Full Time

Location: Grand Rapids, MI

Reporting To: Carmelita Haywood

Compensation: $18.00 - $20.00 / hour

Schedule: Full Time | 37 hours per week | Monday - Friday | 8:00 am - 4:00 pm
Department: Admin | Grand Rapids, MI

What You'll Do In This Role:
Be the welcoming face and trusted resource that brings the community together. As a Community Assistant, you’ll provide concierge-style service to residents, visitors, and staff by responding to questions, requests, and concerns with professionalism, warmth, and efficiency. You’ll help create a supportive, engaging environment while also managing key administrative and operational tasks that keep daily activities running smoothly. With a high level of discretion, strong communication skills, and the ability to connect with individuals of all backgrounds and abilities, you’ll play an essential role in delivering an exceptional community experience.

Key Responsibilities

Administrative

• Provide clerical and administrative support to various departments as needed.
• Serve as the central point of coordination and communication for the community, effectively acting as the “hub” of operations.

Billing and Financial Support

• Process billing and expense submissions through Concur in an accurate and timely manner.
• Manage and support PCC billing, including housekeeping-related charges and utilities.
• Coordinate billing tasks related to WorxHub, ensuring proper documentation and follow-through.

Customer and Prospect Relations

• Maintain, organize, and stock marketing and informational materials.
• Deliver exceptional customer service to all external and internal Cook Valley Estates guests and team members by answering questions and providing accurate information.
• Oversee and manage the reservation process for community rooms and guest rooms.

Mailing and Supplies

• Coordinate, distribute, and track internal mail, U.S. mail, and packages as needed.
• Monitor inventory levels and ensure office supplies are adequately stocked and ordered.

Customer Service & Community Support

• Address and resolve issues or complaints from visitors or team members promptly, professionally, and effectively.
• Provide detailed information regarding community services, policies, procedures, and events.
• Maintain awareness of the community calendar to answer questions and assist with scheduling activities and meetings.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• Must have, as a minimum, 2 years of clerical/secretarial experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., phone systems, printers).
• Ability to learn and be proficient at several software programs, including Visual Touch and Cubigo
• Position requires the ability to lift and move objects weighing up to 35 pounds without assistance.
• Excellent organizational, interpersonal, and communication skills with a strong customer service mindset.
• Ability to effectively work with individuals of all age groups and varying cognitive levels.

Job Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay – Get paid when YOU want!
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

ACCESSIBILITY SUPPORT
Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYERBrio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.
#0788