Job Description

Community and Student Support Officer

Department: Central Student Services

Employment Type: Permanent - Part Time

Location: Sandwell College

Compensation: £12,559 - £14,551 / year

Description

We are seeking a confident, approachable, and proactive Community and Student Support Officer to join our Pastoral Support team on a part-time basis working 27.5 hours per week. This role is term-time only, 36 weeks per annum. This is an exciting opportunity to make a real difference to learners' experiences by helping to create a safe, welcoming, and inclusive environment both on campus and within the local community. Working closely with learners, staff, transport providers, community partners, and support services, you will play a key role in promoting learner wellbeing, engagement, and success.

Key Responsibilities

• Maintain a visible presence around college sites, local transport hubs, and the surrounding community to promote learner safety and wellbeing
• Support learners to attend lessons, engage with their studies, and overcome barriers to learning
• Work closely with curriculum, learning support, security, and pastoral teams to ensure learners receive appropriate support
• Attend meetings and contribute to support plans and learner interventions
• Record interactions, concerns, and outcomes accurately and professionally
• Support recruitment, enrolment, open days, and other college events
• Assist with examination invigilation and examination procedures when required

Skills, Knowledge and Expertise

• Level 3 qualification or equivalent
• GCSE English and Maths (Grade C/4 or above) or equivalent
• Experience supporting learners, particularly those who may be disengaged from education
• Understanding of the diverse needs of learners in a further education environment
• Qualification related to supporting education in a post-16 setting
• Experience of working with community organisations and external partners
• Experience of behaviour support, conflict resolution, or pastoral support
• Previous experience within a further education or educational environment

Benefits

✅ Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around

🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential

🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute

💆‍♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

📜 Free Will Writing – We’ve got your back with professional support for your future planning

💉 Free Flu Vaccine – Stay healthy and protected at no cost to you

🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health

🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.