Job Description

Hi there! We are South and our client is looking for a Community & Account Manager!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. 🙂

Role Overview

We’re looking for a Community & Account Manager to serve as the connective link between our creative community networks and internal team, while stepping in as a project lead when client work comes in.

You’ll be responsible for the day-to-day health and engagement of our communities and, when projects launch, keeping client work organized, on-brief, and moving forward.

Responsibilities

Community Management & Content Strategy

• Develop and execute content strategies for Slack communities and email newsletters.
• Drive daily engagement in Slack and facilitate regular meetings with community members.
• Support Think Tank sessions, research initiatives, and other community-driven projects.
• Build strong relationships with community members and advocate for their needs internally.
• Help develop creative briefs for community-led projects and review pitches and final assets against project requirements.
• Foster ongoing engagement and positive sentiment across the network.
• Create virtual events and other opportunities to strengthen community engagement.

Account & Project Management

• Serve as the primary point of contact for clients when projects launch, managing communication from kickoff through delivery.
• Support the full client lifecycle, including new business, presentations, statements of work, and project delivery.
• Represent client needs internally and communicate project updates, requirements, and expectations clearly.
• Own project timelines, coordinate contributors, and identify potential risks or blockers early.
• Review outgoing work to ensure it is aligned with the brief and ready for client delivery.

What We’re Looking For

• 2+ years of experience in community management, account management, project management, or a related role, ideally within an agency, creative, research, or community-driven environment.
• Strong relationship-management skills, with the ability to work effectively with both community members and clients.
• Experience with Asana, Slack, and Mailchimp.
• Excellent written communication skills across Slack, newsletters, and client correspondence.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• An interest in youth culture, trends, and creative communities is a plus.

Engagement Details

• Independent Contractor
• 30 hours per week
• Monday–Friday, 9:00 AM–3:00 PM PT
• Remote — LATAM

If this opportunity sounds good to you, send us your resume!