Job Description

SCOPE

Reporting to the Regional Manager, the Communicative Disorders Assistant (CDA)/ Hearing Aid Technician (HAT) is responsible for performing specialized tasks in client management, working under the direct supervision and direction of a licensed Audiologist or Hearing Aid Practitioner/Hearing Instrument Specialist/Hearing Instrument Practitioner (HCP). This primarily includes working with hearing aids and other assistive listening devices (ALDs). CDA/HATs will promote and build relationships with individuals, citizen groups and other organizations at a clinic and community level, including clean and check clinics and screenings at Community Events at Retirement Residences and Senior Centers

SUCCESS CRITERIA

• Enhance growth in clinic’s revenue including sales of hearing aids, ALDs, and other products/services by enabling HCP to focus on revenue generating activities.
• Reduce the number of follow up appointments with clients by advising and counseling them on proper care of their h/aid at time of fitting.
• Supporting clinic front end and administrative operations as needed.

OPERATIONAL/FUNCTIONAL

HEARING AID RELATED ACTIVITIES:

• Clean/check of hearing aids and minor in-house repairs of hearing aids such as receiver changes, BTE tubing changes, etc. (NOTE: hearing aids outside of warranty that need receiver changes require the HCP to verify the hearing aid is functioning properly after the receiver change).
• Conduct hearing aid orientation sessions, educating clients on basic usage, care, volume adjustment, and connectivity with apps and accessories (insertion, removal, adjusting volume, connecting to apps and accessories, etc.).
• Explain Terms of Sale, covering return policies, manufacturer repair warranties, and loss/damage warranties, etc.to client
• Verify hearing aid settings in Noah after manufacturer repairs under the supervision of a licensed professional.
• Perform electroacoustic analysis of hearing aids as required, under the supervision of a licensed professional.
• Prepare hearing aids for fitting, including attaching receivers, charging rechargeable models, and pairing with wireless accessories (e.g., TV adapter, connect clip).
• Demonstrate and sell ALDs, batteries, and other specialized products.
• Conduct retests and hearing screenings not related to hearing aid sales under the supervision of a licensed professional.
• Follows good safety and infection control protocols

MISCELLANEOUS DUTIES:

• Assist with Client Service Associate (CSA) duties as required.
• Manage basic paperwork such as repair forms, online portals for manufacturers, terms of sale agreements, and warranty information.
• Maintain inventory of clinical supplies.
• Stay informed about marketing activities and participate as needed.
• Explore outreach opportunities such as presentations or regular clean/check sessions at retirement homes.
• Provide excellent client service, fostering positive public relations.
• Adhere to safety and infection control protocols.
• Maintain confidentiality of client and business information.
• Perform other miscellaneous duties as assigned.

REQUIREMENTS, BEHAVIORS, & CONSIDERATIONS

• Excellent communication and interpersonal skills for effective interaction with clients and colleagues.
• Ability to work collaboratively within a team environment, contributing to clinic success.
• Secondary School Graduation Diploma with two years of post secondary education and a one year Communicative Disorders Assistant graduate certificate (nice to have)
• Adherence to Demant Values:
  • We create trust – We value the opinions of our clients and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
  • We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
  • We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
  • We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our clients. We find solutions and act.

ACCOMMODATIONS

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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