Job Description

Posting number: 1542-26

Department: POLICE

Division: PD - COMMUNICATIONS

Job classification: Communications Technician (FT)

Posting type: Open

Categories: Law Enforcement, Dispatch

Summary

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Join the Parker Police Department – Become a True First Responder and Make a Real Impact!

Are you passionate about serving your community and contributing to meaningful change? If so, we want you to be part of the Parker Police Department!

As a member of the Communications Section, you’ll be at the heart of operations, providing 24-hour emergency services to residents in Parker and Lone Tree. Your work will directly impact the safety and well-being of the community. Often referred to as the “True First Responders,” the communications technicians play a pivotal role in coordinating responses to both emergencies and non-emergencies, ensuring the efficient flow of information to officers and residents alike.

What You’ll Do:

• Provide vital 24-hour emergency services for Parker and Lone Tree residents.
• Handle a wide variety of calls for service, including emergency and non-emergency incidents.
• Use multi-tasking skills to manage up to ten computer screens while answering incoming phone calls and communicating over the radio simultaneously.
• Process approximately 9,700 calls for service per month as a team, working alongside various local and regional agencies to coordinate responses.
• Serve as the first point of contact in critical situations, ensuring that information is efficiently relayed and first responders are dispatched.

Why Join Us?

At the Parker Police Department, we believe in the power of teamwork, leadership, and personal growth. As a communications technician, you’ll be supported with:

• Ongoing training to continuously enhance your skills.
• Opportunities for advancement within the department.
• A collaborative, supportive work environment where your contributions are valued.
• The chance to make a tangible impact on public safety and community well-being.

We are committed to finding individuals who are dedicated, driven, and ready to help make a difference. By working together, we ensure that the Parker community remains a safe and thriving place to live.

Ready to Answer the Call?

If you’re ready to be part of an impactful and rewarding team, we would be honored to have you join the Town of Parker family. Your role will be essential, your training continuous, and your contributions vital. Come make a real difference with us!

Learn more about our agency here!!You must be able to pass an extensive background check, which includes but is not limited to a criminal history search, polygraph test, employment verifications, etc.

A list of disqualifiers for this position MUST be read prior to applying for this position and can be viewed at www.ParkerOnline.org/PoliceEmploymentDisqualifiers. Be sure to select the 'Civilian Non-Driving Position Applicant Disqualifiers' option for the correct list.

NOTE: This is a continuous posting and may close at any time with or without notice. This posting will be used to fill multiple vacancies.

Work hours will vary. Shift work required. Days, evenings, weekend and holiday hours will be required.

Examples of duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The below list is intended to be illustrative of the responsibilities of this position and is not all encompassing. This job description does not constitute an employment agreement and the Town may change these duties at any time.

• Answers emergent and non-emergent phone calls.
• Assesses the nature of incoming phone calls and dispatches appropriate police and other emergency services to the scene of an incident.
• Utilizes radios to communicate with law enforcement personnel.
• Documents incident details quickly and accurately to establish incident urgency, categorizing the incident type, and obtaining the proper help for the caller.
• Interprets caller location by using geographic knowledge, tools, and location tracking capabilities when available.
• Processes checks for wanted persons, vehicle license plates, registration, driver’s license validity and criminal history as requested by field units.
• Performs various administrative tasks to include operating and monitoring CCIC/NCIC terminal, faxing information, researching records management systems and calling for additional services as requested by field units.
• Operates a sophisticated workstation comprised of multiple computer systems, computer-aided dispatch (CAD) software and geographical information systems (GIS), state and federal clearinghouses, call handling including teletypewriter (TTY) and text-to-911 sessions, as well as communications systems such as radio dispatch consoles and recording systems with speed and accuracy.
• Monitors departmental alarms and security cameras and responds appropriately, including prisoner monitoring by way of security cameras.
• Establishes and maintains cooperative and professional working relationships with co-workers, supervisors, representatives from other departments, and other emergency services agencies.
• Performs other related duties as assigned.

Qualifications

The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered.

Must be 18 years of age or older and possess a high school diploma or G.E.D. equivalent.

Two (2) years of increasingly responsible related experience to provide the necessary knowledge, skills, and abilities.

Two (2) years call taking or emergency dispatch experience preferred.

Employment Standards

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Skill in the operation of office, dispatch or other unique equipment.
• Skill in verbal and written communication to effectively communicate with a broad range of people.
• Skill in learning geography and street systems to assist field employees and citizens.
• Skill in using judgment and decision-making skills to rapidly evaluate situations, establish priorities, resolve matters, and pass on information, as needed.
• Ability to handle multiple tasks simultaneously while maintaining a calm demeanor, under pressure, chaotic and stressful circumstances, in emergency and stressful situations while having multiple conversations and frequently noisy environments.
• Ability to prioritize multiple events based on available resources using logic, critical thinking, and reasoning to reach conclusions and solve problems.
• Ability to use training and policies to screen requests for emergency services; answering them professionally, recognizing if a call is received from telephone, text, video, or an automated data feed.
• Ability to adhere to policy and procedure requirements that are stringent, rigorous, and unwavering, including confidentiality of information and trustworthiness while dealing with sensitive information.
• Ability to operate highly technical computer applications.
• Ability to function effectively and to take appropriate action in emergency situations.
• Ability to work with minimal supervision.
• Ability to understand and be understood when using a telephone or radio headset.
• Ability to demonstrate clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked.
• Ability to follow instructions, spell correctly, write clearly, remember names, numbers, and locations accurately.
• Ability to pass a pre-employment background check including but not limited to: drug screen, criminal history search, credit check and polygraph examination.

Supplemental information

Continuous Timeline: (subject to change)

• Applications will be reviewed by Communications Management Staff as received and testing emails will be sent upon application approval.
• Interviews: Conducted approximately every two weeks. Candidates will be notified via phone, text or email regarding interview times/dates.
• Chief Interviews & Backgrounds: On-going

*Candidates eligible to test will receive a link to the Critical testing software. This link will be from ONLINETESTING@TESTGENIUS.COM so please be sure to check your spam/junk folder. Please note that this testing will be done by using personal computer equipment on the candidates own time. It will be at the discretion of the Communications Manager if in-person testing times will be offered.*

The full salary range for this position is: $30.50 - $42.70 per hour.

Working Conditions

The working conditions described below are representative of those an employee generally encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties.

Tools & Equipment

Requires frequent use of general office equipment including but not limited to Personal computer, word processing software, database software, custom dispatch and records programs, telephone, call logging equipment, copy machine, base radio, portable radio, pager systems, calculator, switchboard, and computer aided dispatch systems.

Physical Demands

Requires regular sitting and talking. Requires occasional standing, walking, handling, feeling or operating objects, stooping, kneeling, crouching, or crawling or reaching with hands and arms, climbing and balancing. Requires rare physical activity with lifting, up to twenty (20) pounds.

Must be able to hear the phone and audible signals from equipment. Hearing must be sufficient to use telephone and radio headset. Must have the ability to actively listen to callers for an understanding of their needs and situations. Must have the ability to focus on a single source of auditory information in the presence of other distracting noises. Must be able to detect and discriminate among sounds that vary in a broad range of pitch and volume.

Specific vision abilities required by this job include close and distance vision acuity and the ability to adjust his or her focus, allowing a broad field of vision.

Environment

Work is primarily performed in a climate-controlled office environment. The noise level in this environment is usually quiet to moderate.

The Town of Parker is an EEO Employer.