Job Description

Inside the Role

The Aftermarket Technical Communications team (TechComm) specializes in publishing and communicating technical, operational, and service information to truck drivers and service technicians in English, French, and Spanish. The intention of this position is to lead the packaging of technical content provided by subject matter experts and other sources that will be delivered to the aforementioned audiences.

The "technical content" is made up of many different types of information: it can be repair instructions, diagnostic procedures, engineering information, other technical info and updates. It can be in the form of text, video, animations, and more. The content is authored in PTC’s Arbortext XML editor, managed in PTC’s Windchill content management system, and published in HTML for web delivery and PDF for print.

In this position you need skills in technical writing, communications, using XML software, presenting, and data analytics. We are looking forward to the implementation of new digital tools and processes that closely align with engineering sources and the future needs of the consumer. We need someone who can continue to help us know our customers better and drive improvements in how we deliver our technical content.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $65,000 – $83,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

This position is only open to applicants within the Aftermarket Organization. For a limited time, some positions at DTNA will only be open to current department employees due to restructuring efforts across the organization. For specific questions, please contact your HR Business Partner.

What You Drive at DTNA

• Writes documentation for technical products, systems, processes, equipment operations & maintenance, research findings, etc. for internal or external audiences
• Determines an effective structure and layout for complex manuals and other technical documentation
• Conducts research and liaising with technical staff to ensure accurate interpretation of complex technical data, drawings, and specification
• Ensures that appropriate technical content and terminology review occurs and that provision is made for the incorporation of updates and revisions
• Edits content to improve clarity, impact, flow, meaning, and readability

Knowledge You Should Bring

• BS/BA in English, Writing, or BS in Mechanical Engineering
• 2-4 years of relevant experience
• Technical content development, and/or technical writing experience
• Demonstrated technical writing communication skills
• Demonstrated analytical skills and critical thinking
• Demonstrated ability to create technical illustrations, diagrams, workflows, and visual documentation that clearly communicate complex concepts to technical and non-technical audiences
• Demonstrated skill to develop and format technical manuals and Service Bulletins for Dealer and Fleet Technician’s readability
• Demonstrated skill authoring technical procedures for publication in multiple formats
• Demonstrated skill with authoring XML content in DITA format using PTC Arbortext
• Demonstrated skill using PTC Windchill to create bookmaps and manage workflows
• In-depth knowledge of English grammar and vocabulary
• Project management experience, handling multiple short-turn around, critical projects at once
• An attached Resume is required

Exceptional Candidates Might Have ​

• Familiarity with Automotive and or Commercial Truck systems and components

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.