Job Description

Communications Staff Assistant

Platte Valley Companies

JOB SUMMARY

The Communications Staff Assistant provides customer support and administrative assistance for our Retail Banking groups. This role includes answering calls, responding to Banno chats, and assisting with department tasks such as ticket management, remote deposits, and returned mail. Additional duties include maintaining supplies, managing inventories, and supporting other operational needs.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS

a. Answer and direct incoming calls promptly and professionally; take messages and assist customers when possible.

b. Monitor and respond to Banno chats for all three charters.

c. Assist with working and processing other department tasks including tickets, remote deposits, and returned mail.

d. Scan and file physical Change of Address and Limit Increase forms into the document system periodically.

e. Assist in maintaining and organizing outgoing and incoming mail delivery processes in relation to our orders from vendors.

f. Order and maintain office supplies and paper products for our group.

g. Manage teller ticket orders and inventories for all branch locations.

h. Restock coffee areas and notify appropriate teams when supplies are low.

i. Provide back-up support to other areas of the department as requested.

j. Perform other duties as assigned.

REQUIREMENTS

Minimum Qualifications

1. High School Diploma or equivalent.
2. Effective oral and written communication skills (including telephone)
3. General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management.
4. Demonstrate aptitude to handle sensitive operational transactions and customer relationships.
5. Professional appearance.
6. Effective oral and written communication skills (including telephone).
7. Self-sufficient/self-starting.
8. CRT/PC experience required.
9. Must be capable of working with and maintaining the confidentiality of sensitive information.
10. Typing desired.

Physical Requirements

Light Work - exerting up to 20 pounds of force occasionally, and/up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.

You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above. Must e able to stay in one area for an extended length of time.

Machines Used:

Professional checks systems software, Windows, Business computer, printer, copier, and phone systems

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

An Equal Opportunity Employer, Including Disability/Vets