MECCA’s Communications team plays a key role in keeping ourCustomer Careteam informed,connectedand empowered to deliver exceptional customer experiences.We’relooking for a Communications Specialist to support internal and customer-facing communications across Customer Care,whilehelping drive alignment withour other frontlineteams.
The Role You Could Play:
Reporting to theHead of Communications, you willhelp develop andsupport Customer Care communication strategy,helpingdrive alignment across MECCA’sfrontlineteams You will:
Manage Customer Care internal communications across channels including newsletters, Microsoft Teams, town halls, EDMs and leadership updates
Develop customer-facing communications including templates, key messaging, knowledge basecontentand escalation responses
Partner with stakeholders across Customer Care to communicate operational updates,campaignsand business changes
Support crisis and issue management byidentifyingpotential reputational risks and contributing to proactive communications planning
Coordinate internal engagement initiatives,eventsand frontline communications projects across office-based and remote teams
What You Will Bring:
You are a proactive and adaptable communications professional who thrives in a collaborative, fast-paced environment and enjoys building strong stakeholder relationships. Ideally, you will bring:
A background ininternal communicationsorcustomer communications
Experience working within retail, customer care, corporatecommunicationsor fast-paced customer-focused environments preferred
Strong written communication skills with the ability to write in MECCA’s tone of voice
High attention to detail with strong organisational and prioritisation skills
Ability toidentifyreputational and operational risks and communicate effectively in sensitive situations
Your Life At MECCA
Whilst we are focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivatedeach and everyday to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
There are also so many other ways in whichyou’llbe made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit www.mecca.com.au/careers
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.
Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family.
Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz).
Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking.
Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
