Job Description
Redwood Credit Union is seeking a Communications & PR Coordinator who will coordinate and support the Credit Union’s communications and public relations efforts and provide administrative support to the team.
This role includes planning and creating routine campaigns from concept to execution; providing writing, editing, and proofreading support; providing graphic, photography and video talent/support: supporting and acting as back-up to the Communications and PR team; and executing a variety of communications efforts, events, and administrative functions, including tracking and reporting results.
Key Responsibilities
Communications & PR Department Support:
o Monitors, analyzes, and reports on press and media articles mentioning Redwood Credit Union and its entities.
o Coordinates design, production, and delivery of quarterly Member youth newsletters.
o Provides proofreading, editing, and writing support as needed.
o Supports Communication department needs for video production, including creating or sourcing video content, creating slideshows, and maintaining database of video files.
o Supports annual membership meeting, grand openings, and other Member events.
o Supports department budget needs by providing inputs and updates to spreadsheets and monitoring/reporting budget expenditures.
o Coordinates and executes Member mailings (e.g., operational emails and letters, required notices, etc.) and creates written drafts of communications for review and approval by the Communications department leadership.
o Coordinates/facilitates internal communication efforts such as fact sheet and other collateral updates, PR photo shoots, and other content as needed.
o Role includes writing assignments such as drafting select website content, Member communications, PR, and other content as needed.
o Acts as main point of contact for department invoice process, scheduling Communications & PR team events, drafting and distributing meeting agendas and minutes, and coordinating mailings (email, online and direct mail, holiday cards, etc.).
o Collaborates with vendors, organizations, and team members to support and maximize RCU’s impact on our communities and enhance the company’s brand, while ensuring optimal visibility for the Credit Union and its subsidiary.
o Fields inbound media requests and distribute press releases as needed.
Communications & PR Department Coordination:
o Provides administrative support to the Communications and PR departments including organizing, tracking, and reporting; ordering supplies for department; maintaining the department calendar; scheduling department meetings including meals (as appropriate), agendas, and minutes/note taking and distribution: and handling a variety of other administrative and support duties such as mail pick-up and delivery, phone support, storeroom inventory, and maintenance, etc.
o Assigns incoming Communications and PR work tickets to team members.
o Maintains and updates department RCUnet page, Reddipedia, and other reference sites.
o Maintains and develops the Redwood Group’s brands, ensuring appropriate voice and style,
use of logos and other representations of the company both internally and externally.
o Assists Communications and PR Manager and/or department SVP with administrative duties, planning, calendaring, and travel arrangements as needed.
o Provides excellent service to Members, Officials, management, staff, vendors, and community contacts.
o Performs quality control of materials, including proofreading.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
• Exceptional interpersonal skills and service skills and abilities.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Ability to demonstrate strong attention to detail.
• Ability to manage a diverse range of assignments and competing priorities while maintaining excellent service to others and a positive and productive attitude and demeanor.
• Strong communication skills--both written and verbal. Excellent command of the English language including grammar and punctuation.
• Strong ability in event planning and execution.
• Excellent knowledge and experience with computer software including Word, Excel, Outlook, PowerPoint, video software, etc., as well as online tools such as Canva.
• Knowledge of and experience with Adobe Acrobat.
• Some working knowledge or abilities and a desire to learn the principles of photography, graphics, video, and post-production elements.
• Solid ability to analyze situations, apply critical thinking, and recommend solutions.
• Demonstrated ability to exercise good judgment and foresee and resolve problems.
• Knowledge and experience in developing and executing project plans, events, communications, and demonstrated strength in project management.
• Exceptional team player and ability to contribute and help create a positive, fun and productive work environment.
The ideal candidate has a combination of education and experience equivalent to an associate degree and a minimum of two years of job-related experience. Financial institution and/or credit union industry experience a plus.
Compensation: Base starting range: $27.00 to $35.00 hourly commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to travel to offsite locations as needed.
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 15 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
