Job Description

Posting number: 0280-0719

Department: Police Department

Division: Administrative Operations

Job classification: POLICE COMMUNICATIONS OPERATOR

Posting type: Open & Promotional

Categories: Public Safety, Law Enforcement, Dispatch, 911 Telecommunications

Summary

SALARY

June 24, 2023: $6,009 - $7,448 Monthly

June 22, 2024: $6,309 - $7,821 Monthly

June 21, 2025: $6,625 - $8,213 Monthly

This is a continuous recruitment. We will continue to accept applications until the hiring department determines enough qualified applications have been received. However, we will begin the testing process when 100 applications have been received and will continue periodic testing after that as sufficient numbers of applications are received.

DUTIES SUMMARY

The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS).

DISTINGUISHING CHARACTERISTICS

This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees.

Examples of duties

Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned.

Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential.

The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed.

Qualifications

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:

Knowledge of: During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings.

Ability to: Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service.

Education: High School Degree or equivalent.

Experience: Type 40 words per minute. A typing certificate, as described below, must be turned in at or before the oral exam. You may submit a copy of your typing certificate to: MFrame@hbpd.org.

Other: Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination.

APPLICATION AND SELECTION PROCEDURE:

• An official on-line application must be completed in its entirety. Incomplete applications will not be accepted.
• Testing will begin after 100 applications have been received.
• A typing certificate must be turned in at or before the oral exam. Specific instructions regarding acceptable certificates are listed below.
• Applicants best meeting the needs of the department will be invited to participate in the examination process. The testing will consist of the following:
• WRITTEN EXAM- The Written Exam is the POST Entry Level Dispatcher Test Battery. A passing T-Score of 48 is required.
• T-SCORE TRANSFERS - The written exam may be waived if you have achieved a minimum T-Score of 48 on a POST approved Dispatchers Entry Level examination taken no more than six (6) months from the date of our scheduled written exam. Note: You may not retake this exam if already taken within 30 days of the date of our scheduled exam. If you are invited to the written exam phase of the process and would like to transfer your T-Score from another agency, please forward a copy of the T-score letter from the agency where the exam was taken to: MFrame@hbpd.org.
• ORAL EXAM - The oral exam, weighted 100% of the total score, will determine the ranking on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner.

Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc.

Upon a conditional offer of employment, a pre-placement medical evaluation, psychological exam and drug screening must be completed with acceptable results.

Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification.

Note: Our primary means of communication with applicants is via email; therefore, please include a valid email address on your application.

TYPING CERTIFICATIONS:

1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency.
2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information.
3. Typing tests may also be taken at the locations listed below. Please call for appointments and costs.

HUNTINGTON BEACH ADULT SCHOOL

17231 Gothard Street

Huntington Beach, CA 92647

714-842-4227

FOCUS EMPLOYMENT INC.

2400 E. Katella Ave. Ste. 800

Anaheim, CA 92806

(714) 848-6129

1. Alternatively, candidates may request to take a typing test on site on the day of their oral exam. Appointments shall be made in advance by sending an email request to: MFrame@hbpd.org.

Supplemental information

See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.

Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

COMMON DISQUALIFIERS - Civilian

Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process.

Illegal use or possession of drugs

The following examples of illegal drug use or possession may be considered automatic disqualifiers for applicants, with some exceptions:

• Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment.
• Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment.
• Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field.
• Any adult manufacture or cultivation of a drug or illegal substance.
• Failure to divulge to the Department any information about personal illegal use or possession of drugs.
• Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected.
• The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification:
• Any illegal use or possession of a drug as a juvenile.
• Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., cocaine use longer than three years.)
• Any illegal or unauthorized use of prescription medications.

Motor Vehicle Operations

• Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included.
• Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application.
• A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs.

Arrests

• Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application.
• Conviction for two or more misdemeanor offenses under California law as an adult.
• Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.)
• Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.)
• Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft.
• Admission(s) of any act of domestic violence as defined by law, committed as an adult.
• Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts.
• Having any outstanding warrant of arrest at time of application.
• Conviction of a felony under Federal or California Law.

Integrity

• Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies.
• Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating.

Tattoos

• Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone.
• This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy.

Body Art

• Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to:
• Tongue splitting or piercing.
• The complete or transdermal implantation of any material other than hair replacement.
• Abnormal shaping of the ears, eyes, nose or teeth.
• Branding or scarification.

Work Traits

• Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty , or persistent failure to follow established policies and regulations.
• Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult.
• Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement.
• Having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability.
• Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation.
• Having been disciplined by any employer as an adult for fighting in the workplace.