Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Communications Officer

Location

Beachwood

Facility

Cleveland Clinic Administrative Campus

Department

Police-Operations

Job Code

K15001

Shift

Nights

Schedule

6:00pm-6:00am

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour.

A caregiver in this position works nights 6:00 p.m. – 6:00 a.m.

A caregiver who excels in this role will:

• Process incoming and outgoing communications in the Security Operations Center.

• Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.

• Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.

• Monitor and respond to all incoming alarm signals across multiple platforms.

• Receive and transmit all security/police multi-based radio, air transport and satellite communications.

• Process requests for classified data of caregivers, patients, and the public.

• Process code and medical emergency activations received from clinical caregivers and overhead page information.

• Monitor, analyze and react to real-time alerts via social media and caregiver travel platforms.

• Draft and disseminate electronic notifications to internal stakeholders.

• Disseminate mass notification alerts to necessary caregivers during crisis situations.

• Perform clerical functions in the Security Operations Center.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in a high-volume communications center, PBX operator or public or private law enforcement/security agency OR Associate’s Degree, Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science or a related field and one year of experience OR Bachelor’s Degree in a related field

• Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 40 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.