Job Description

Communications Officer | 10155 | Temporary Contract until April 2028 | 37 hours per week | £37,280 to £39,152 per annum (Scale I) | County Hall, Norwich

Are you a creative communicator with a passion for delivering high quality, creative campaigns? We’re looking for a skilled Communications Officer to lead and deliver targeted marketing activity that encourages more people to travel by bus across Norfolk.

This role is central to supporting Norfolk County Council’s ambitious Bus Service Improvement Plan which aims to increase bus passenger numbers, improve public transport awareness, and help people make greener, healthier travel choices.

About the role

You’ll plan, develop and deliver engaging multi‑channel marketing campaigns promoting bus services. Working to an agreed communications plan, you’ll oversee multiple projects at once – from concept and content development through to delivery, evaluation and reporting.

You’ll create high‑quality content across a range of formats, including social media, web, print and video. While also looking for opportunities to promote services across local mainstream media.

Working closely with colleagues, partners and stakeholders, you’ll help ensure messages are clear, consistent and delivered through the most effective channels.

Key responsibilities

• Deliver targeted marketing and communication campaigns promoting bus travel in Norfolk.
• Manage multiple projects simultaneously, ensuring delivery on time and to budget.
• Provide expert advice on channel selection, audience targeting and campaign integration.
• Create engaging written and visual content for a wide range of internal and external channels.
• Use insight, data and evaluation to inform campaign development and monitor effectiveness.
• Support media handling, drafting briefing documents and responding to enquiries where needed.
• Build and maintain positive working relationships with stakeholders across the council and beyond.

About you

You’ll be an enthusiastic communications professional who is:

• Skilled at writing engaging content tailored to different audiences.
• Comfortable analysing data and using insight to inform decisions.
• Able to manage competing priorities and work under pressure.
• Creative, organised, and confident working both independently and as part of a team.
• Experienced in delivering structured, measurable campaigns.
• Knowledgeable about media, marketing and digital communication trends.

Experience working in a public‑sector or similarly complex organisation is desirable but not essential.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditionshere.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 01 April 2026 23:59

All other applicants closing date: 15 April 2026 23:59