Job Description

Posting number: 419-CO1-CTS091526

Department: DPS-Office of State Police

Job classification: COMMUNICATIONS OFFICER 1

Posting type: Open

Categories: Administration, Clerical & Data Entry, Public Safety, Risk Management, Telecommunications, Miscellaneous, Dispatch, Records Management, Communications, Office and Administrative Support, Database Administration

Summary

Our mission as Louisiana State Police Regional Communications Officers is to foster safety, efficiency, and unity by providing exceptional communication and support services to law enforcement agencies, communities, and the citizens of the State of Louisiana. Communication Officers are dedicated to upholding the highest standards of professionalism, integrity, and compassion in our work.

LSP is looking for a Communications Officer 1/2/3 to join our team and support our mission. A Communications Officer 1/2/3 is responsible for accurately receiving, documenting, and transmitting critical information and instructions. Communications Officers play a vital role in providing assistance to the public and officer safety when responding to emergency and non-emergency calls for service. The incumbent also utilizes law enforcement computer systems and databases and performs assigned duties within the Communications Center.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Accepting Direction: The ability to be open and willing to follow guidance or instructions
• Building and Supporting Teams: The ability to combine one’s actions and efforts with others to work towards achieving a common goal.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Examples of duties

Six months of experience in transmitting and receiving messages by radio or in administrative services; OR

Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR

Fifteen semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS:

All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Supplemental information

Job Duties:

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to the location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update the event log during communications.

Position-Specific Details:

Appointment Type: Probational

Career Progression: This position may be filled as a Communications Officer 1/2/3

Work Schedule: Work hours are 12-hour rotating shifts, two weeks days/two weeks nights.

Compensation: The salary offered will be determined based on qualifications and experience. Additionally, this position is eligible for premium pay of up to $2.00 per hour.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Name of Contact Person: Joel Sunsin

Human Resources/Human Resources Analyst B

Mailing Address: 7979 Independence Blvd., Baton Rouge, LA 70806

Phone Number: 225-925-6068