Job Description

Communications Manager

Job Title: Communications Manager

Working Pattern: 35 hours per week, Monday to Friday, 9.00-5.00pm

Base Location: London/Birmingham (hybrid, 3 days in the office, 2 days from home)

Position: Full Time - Permanent

Reporting to the Senior Communications Manager, you'll be supporting the planning and delivery of clear, timely, and engaging communications for colleagues, campaigns, and change activity into well-structured communications easy for each audience to understand and act on.

The role combines strong writing and editing skills with practical delivery, stakeholder co-ordination, and channel management. You'll work closely with teams within the wider business to maintain quality, consistency, and momentum across day-to-day and project communications.

What you’ll be doing:

Communications Planning and Delivery – You’ll manage communications from brief through drafting, review, approval and publication, raising risks early. You’ll manage the compliance system, ComLog, ensuring it’s well managed across the team

Internal & Client Communications - You’ll draft content for internal channels, publishing internal communications to help colleagues understand business priorities, change activity, and key decisions. You’ll gather feedback to refine future activity. You’ll work with the relevant teams to help factual accuracy, data requirements, and operational readiness

Writing, Editing, and Brand Stewardship – you’ll write, edit, and proofread communications applying Ascot Lloyds brand and tone, challenging jargon, ambiguity and complexity

Stakeholder and Project Coordination – you’ll gather input from stakeholders, maintaining ownership of final content and approvals. You’ll attend project meetings, working collaboratively with the wider marketing team and external suppliers to negotiate budgets

Governance, Risk & Measurement – You’ll work with compliance and subject matter experts to ensure regulated communications are accurate and concise, with an awareness of Consumer Duty, FA requirements, and GDPR. You’ll adhere to our review, approval, and document review processes.

What expertise you’ll bring to the role

The mandatory criteria you’ll need are:

• Experience in a communications role covering at least 2 of the following audiences; employees, professional or intermediary audiences, and clients or customers
• Experience working in a tech enabled environment, with developed AI skills and expertise
• Experience using internal, email, web, or content management channels to publish and maintain communication
• Excellent writing, editing, and proofreading skills making complex information clear, concise, and relevant
• Confident stakeholder management skills
• The ability to bring clarity and tailor purpose, tone, and structure to different audiences and communications objectives
• A collaborative, adaptable and delivery focused approach
• Confidence working independently but seeking guidance when needed
• Strong organisational skills and attention to detail to prioritize a varied workload

The worthy skills to bring which would be beneficial to the role are:

• Experience working within financial services or another regulatory environment
• Knowledge of compliance approval processes, consumer duty, and data protection

What’s in it for you?

• A competitive salary
• 25 days holiday per year, increasing to 28 days with continuous length of service (plus bank holidays)
• Flexible working opportunities
• A strong employee benefits package, including but certainly not limited to private medical insurance, group income protection, EAP, days off for volunteering, and free healthy breakfast options in the office

Who are we?

Ascot Lloyd is one of the UK's leading independent financial planning and wealth management firms, providing expert advice on pensions, investments, retirement planning, tax and estate planning to help clients achieve their long-term financial goals. With over 39,000 clients and 200 financial advisors, we provide clear, jargon free, financial advice that simplifies the complexities of finance into actionable steps.

Learn more about our values at Home | Ascot Lloyd

Working at Ascot Lloyd

SM&CR Responsibilities

As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.

Individual Conduct Rules:

1. You must act with integrity
2. You must act with due care, skill and diligence
3. You must be open and co-operative with the FCA, PRA and other regulators
4. You must pay due regard to the interests of customers and treat them fairly
5. You must observe proper standards of market conduct
6. You must act to deliver good outcomes for clients

At Ascot Lloyd, we celebrate individuality and champion equal opportunities for all. Our commitment to equality, diversity, and inclusion is woven into our culture through a vibrant program of initiatives and activities. We believe that a diverse team drives innovation and success, and we’re dedicated to creating an environment of expertise where everyone can thrive. Ascot Lloyd invests heavily in professional development tailored for your career progression where employees can access a range of career paths across different specialisms, Whatever your ambitions, we provide the support and resources to help you reach your full potential

Disclaimer: Please do not email us a copy of your CV to our inbox, as this will not be reviewed. Please apply directly through our website.