The Communications Manager at Bright Data will support the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications.
The Communications Manager owns the systems, documentation, monitoring, coordination, and first-draft response work that allows consistent, fast responses while protecting the company’s reputation proactively. This role will work directly under the Senior Director of PR and Communications.
- Monitor reputation-sensitive topics, external mentions, and emerging risks.
- Maintain a live reputation risk tracker and weekly issue summary.
- Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
- Develop and maintain internal messaging documents for key external narratives.
- Build processes that help employees use approved external messaging and route external assets for review.
- Maintain crisis templates, FAQs, and issue-specific playbooks.
- Support executive conversations with briefing materials, notes, follow-ups, and documentation.
- Draft outreach for relationship-building.
- Coordinate with teams and executives as needed.
- Support crisis training and reputation readiness initiatives.
What this person will own
- Reputation monitoring system.
-CRM for influencers/journalists.
- Updates to internal messaging document hub.
- External asset approval workflow.
- First drafts of crisis and reputation materials.
- Messaging version control.
What this person will support
- Crisis response.
- Executive communications.
- External brand communications narrative.
KPIs
Faster in crisis response & coordination
More consistent in external messaging
Prepared for reputation risks
- Strong writer.
- Highly organized.
- Calm under pressure.
- Comfortable with sensitive information.
- Able to work with executives without needing to be the lead voice.
- Good at translating strategy into documents and processes.
- Skilled at monitoring and pattern recognition.
- Able to draft quickly but accept edits.
- Strong judgment about what to escalate.
- Comfortable working with legal, executives, product, security, and marketing.
- Detail-oriented enough to manage trackers and version control.
- Strategic enough to understand why reputation issues matter.
Bright Data is the leading web data infrastructure powering AI and BI, trusted by over 20,000 companies - from top AI innovators to global leaders in eCommerce, financial services, market research, cybersecurity, travel, martech, and beyond.
Our platform enables teams to seamlessly discover, access, extract, and interact with web data at unmatched scale, speed, and accuracy - including global proxy networks, automated web unlocking, advanced browsing technology, and ready-to-ingest petabyte-scale datasets.
