Job Description
Create your best future as a Communications Manager!
What’s the role?
You will be responsible for planning and delivering project-level change communications to internal stakeholders across UNITE - turning complex change impacts into clear, timely and audience- appropriate messages that build awareness, understanding and adoption, while aligning with customer communications (Marketing) and program-level executive, board and regulator communications (Program Comms / Corporate Affairs).
Your key responsibilities will include:
- Communications Strategy & Planning: Develop and manage the project-level change communications strategy and plan for UNITE, aligned to the change approach and delivery roadmap.
- Message Development: Craft clear, consistent and audience-appropriate key messages, FAQs and talking points for impacted internal stakeholders.
- Content & Channel Management: Create and deliver communications across the right internal channels, including briefings, newsletters, intranet, leader kits and events.
- Stakeholder Engagement Partner with change practitioners, business leaders and delivery teams to understand impacts and tailor communications to each audience.
- Alignment & Coordination: Coordinate with Marketing on customer communications and with Program Comms and Corporate Affairs on executive, board and regulator messaging to protect one consistent narrative.
- Leader Enablement: Equip people leaders with the messages, kits and guidance they need to communicate change to their teams.
- Measurement & Insight: Track reach, engagement and sentiment, using insight to refine messaging and improve adoption.
- Governance & Quality: Manage approvals, brand and tone-of-voice compliance, and maintain a single source of truth for change communications.
What do I need?
To be successful in this role you will have experience delivering internal change communications in complex or large-scale programs. You will bring solid communications experience across message development, content and channel management and able to create strong partnerships with change practitioners and business leaders to tailor communications to each audience.
Our Promise to You
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our
FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.
