Job Description

About Us

Kinyara Health is a business with a unique mission: to keep personal, local care alive for ageing Australians and people living with disability - helping individuals find their forever home care within one of our remarkable, community‑founded brands across New South Wales, Victoria and South Australia.

In the face of significant industry reform, we’ve doubled down on this commitment. As a result, Kinyara has grown at pace - expanding into the hearts and homes of more Australians, while staying true to the local care that defines us.

Our growing group operates through a distinctive service model, where long‑established community businesses (some with legacies of up to 45 years) have their histories and connections honoured. These local teams are supported by shared services and a technology‑forward approach that strengthens consistency and sustainability - without ever compromising client experience or community connection.

Through growth and transition, we remain deeply anchored to our purpose, quality standards and culture - creating an environment that attracts thoughtful, capable people who are motivated to do meaningful work and make a genuine impact.

About The Role

Communication shapes how people feel—whether they feel informed, supported, and confident, or uncertain and disconnected.

In this newly created role, the Communications Manager will ensure our clients experience clarity and trust in how we support them, and our people feel connected and confident in the work they do - making communication a defining strength of our business.

This is not a "business as usual role". As our first dedicated communications leader, you'll shape how communication works across the organisation, from strategy through to execution - creating a more aligned, informed and connected business, and positively influencing the client experience.

You'll establish the frameworks, cadence and channels that support effective communication across the client journey and internal environment, and contribute to change initiatives. Your focus will be on enabling more proactive, coordinated communication that improves visibility, reduces friction, and supports confident service delivery.

Working closely with the Chief Client Officer, you'll shape how communication connects us and operates at scale - building something meaningful that strengthens client experience and supports continued growth.

Key responsibilities include:

• Build and embed a clear, practical and contemporary communication approach across the business
• Develop communication frameworks, tools and cadence that improve how teams operate
• Shape a more proactive, structured approach to client communication
• Elevate internal communication so teams are informed, aligned and confident
• Partner with leaders across the organisation to improve communication capability
• Write and deliver high-quality communications across client, operational and leadership audiences
• Bring structure and clarity to communication in a fast-moving, evolving environment

About You

You’re a strong communicator who can operate at both a strategic and hands-on level. You’re comfortable building structure where it doesn’t yet exist, and you’re motivated by the opportunity to influence how communication works in a growing organisation.

You’re someone who takes ownership, builds momentum and follows things through. You’re equally comfortable setting direction and getting on the tools to deliver - whether that’s shaping a communication approach or crafting key messaging.

You’re outcomes-focused and pragmatic, with the judgement to prioritise what matters and simplify complexity. You bring clarity in evolving environments and support others to communicate with confidence.

Most importantly, you’re motivated by the opportunity to build something meaningful - to create a communication approach that becomes a core part of how the business delivers a high-quality, consistent client experience.

Our ideal candidate will also have:

• Proven experience in communications within growing or changing environments (e.g. organisational change, restructures, transformation or new operating models)
• Experience developing and executing communication strategies, beyond content creation
• Strong writing capability, with the ability to adapt tone across different audiences
• Experience partnering with senior leaders to influence and guide communication approaches
• Demonstrated impact improving communication with clients/customers and internally (e.g. consistency, clarity, engagement)
• A practical mindset, focused on what will work in the real world—not just what looks good on paper
• Ability to operate in ambiguity, maintaining clear, honest and consistent communication as things evolve

Other role requirements:

• Australian working rights.
• Driver licence and access to a registered and insured vehicle
• Background check: NDIS Worker Screening Check or National Police Check (or willingness to obtain)

About The Good Stuff

• A genuine opportunity to build, shape and embed a communications function, influencing how the business communicates internally and externally
• Hybrid working with a practical, outcomes-based approach - with the expectation of being available and present where it matters, balanced with working from home
• Join a growing organisation that has scaled rapidly, offering stability, opportunity and exposure to change during a time of significant sector reform
• Values-led, purpose-driven work and a culture grounded in the belief that good care is good business, where client experience comes first
• Work alongside a supportive team that values sound judgement, thoughtful decision-making and continuous learning

About The Process

Our process includes an initial phone screen, interviews with key stakeholders, and a psychometric assessment to support the process.

We aim to keep things transparent and well-paced, with clear communication throughout.

Apply now and join us on the journey to shaping the future of Australian home care.