We are Reckitt

GBS

Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).

Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.

About the role

The GBS Supply transformation programme is deploying global standard operating procedures, across all regions, to Reckitt’s Supply and Manufacturing functions within CSLP.

The GBS Supply Communications Lead role defines & coordinates the overall communication strategy and plan for the GBS Supply function. This includes creating engaging communications in support of the GBS Director Supply Services alongside coordination of content for town hall presentations, announcements with wider coaching and guidance on communication best practices.

This role sits as a member of the central GBS Supply Organisational Change Management Team.

Your responsibilities

• Responsible for the creation & management of the GBS Supply communications plan
• Responsible for mapping stakeholders across the GBS Supply programme and developing a communication strategy to increase engagement, reduce resistance to the change and build capabilities
• Develop and execute strategies and messages to support effective, timely and accurate communications to internal and external stakeholders
• Responsible for measuring communication program effectiveness to date and developing strategies and initiatives at pace, to improve outcomes
• Actively engage in activities to build and maintain a positive brand for the GBS Supply Turbo programme
• Analyse the people, process, organisation, and technology impacts of change (IOC); develop and execute communication and engagement solutions and plans to align markets and to embed new ways of working
• Support Adoption in developing action plans and solutions to increase stakeholder engagement and embed new ways of working across deployment and business as usual (BAU) markets
• Use digital and traditional communications to engage diverse stakeholder groups (e.g. Workplace)
• Collect and analyse data and create visionary and engaging narratives
• Support the deployment markets in creating consistency of messaging and aligning communications to further increase the speed of end user adoption
• Lead all communication aspects of GBS Supply events and activities (e.g., Kick Off Events, all-hands meetings, appreciation events, etc.)
• Execute surveys to identify stakeholder readiness, adoption and to collect feedback within deployment markets and BAU markets
• Monitor and report communication effectiveness through an established OCM governance framework and track and report stakeholder engagement and adoption across markets
• Guide the local change lead in the execution of all major Communications activities, sharing lessons learned and best practice from previous deployments
• Apply learnings and industry best practice to enhance the central OCM methodology, tools, and templates

The experience we're looking for

• Experience in a communications lead role
• Experience in corporate communications for a global competitive business
• Experience of working in a dynamic, time-pressured project environment
• Experience of leading communications for global IT transformation programmes
• Experience of working with a variety of traditional and digital communications tools (e.g. Workplace, Mentimeter, MS Teams)
• Experience of coordination large events such as deployment Kick Offs & Town Halls both virtually and in-person

The skills for success

• Excellent written and verbal communications and project management skills
• Excellent stakeholder management skills, especially at senior management level
• Expert knowledge and skill on MS applications including Word, PPtx, Excel and experience of using Adobe, Camtasia, Menti or alternate presentation & video creation software
• Ability to manage and prioritise workload to given deadlines
• Excellent English language skills both verbal and written

What we offer

Equality