Job Description

General information

Reference

004162

Vacancy location

Location

United Kingdom, London, London

Work Place

Hybrid

Region

UK

Vacancy details

Job Profile

Lockton - Experienced Professional

Title

Communications & Design Manager

Description

Communications & content

· Write, edit and develop clear, compelling communications across employee benefits, pensions, reward, wellbeing and related People Solutions topics

· Translate complex or technical information into accessible, engaging content for different employee audiences

· Develop communications across a range of channels, including campaigns, guides, emails, presentations, toolkits, FAQs and digital communications

· Apply strong editorial judgement to messaging, structure, tone of voice and calls to action

· Maintain consistently high standards of accuracy, quality and attention to detail

Design & visual communication

· Turn communications briefs and ideas into professional, visually engaging outputs

· Apply strong design judgement to hierarchy, layout, imagery, accessibility and the overall employee experience

· Create and edit communications directly rather than relying on a separate creative resource for every requirement

· Design and build engaging digital communications using web-based design and content programmes (such as Canva and Foleon), including e-newsletters, interactive guides, microsites, infographics and social-style assets

· Use web-based platforms and content management tools (such as SharePoint, intranets, benefits portals and email newsletter tools) to publish, update and maintain communications

· Work collaboratively with creative colleagues where more specialist design support is appropriate

· Keep up to date with emerging design tools and digital trends, including AI-enabled design, to improve the quality, speed and impact of communications

Project ownership & delivery

· Take responsibility for communications projects from initial brief through development, stakeholder review, amends and final delivery

· Manage multiple projects and deadlines simultaneously, maintaining clear visibility of priorities, dependencies and next steps

· Coordinate feedback from clients, consultants and subject-matter experts to keep projects moving efficiently

· Take ownership for the quality of the final output rather than simply completing individual production tasks

· Identify delivery risks early and work constructively with stakeholders to resolve them

Client & stakeholder engagement

· Build trusted relationships with colleagues and clients

· Present communications recommendations, concepts and finished work confidently to stakeholders

· Ask thoughtful questions that help uncover the wider client need rather than simply responding to the requested deliverable

· Participate in client discovery conversations and workshops, increasingly taking responsibility for defined elements of client engagement

· Collaborate effectively across the wider People Solutions business to connect communications with broader client priorities

Candidate Profile

· Experience in employee or internal communications, ideally across employee benefits, pensions, reward, wellbeing or insurance

· Excellent writing and editing skills, with the ability to translate complex or technical information into clear, engaging content

· Strong design judgement across hierarchy, layout, imagery and accessibility, with the ability to create and edit communications directly

· Demonstrable design capability

· Experience of creating and managing content on web-based platforms, such as SharePoint, intranets, or microsites

· Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel

· Ability to own projects from brief to delivery and manage multiple deadlines simultaneously

· High standards of accuracy, quality and attention to detail

· Confidence presenting recommendations, concepts and finished work to stakeholders

· Proven track record of effective stakeholder management

· Strong interpersonal skills and the ability to work collaboratively

· Curiosity about the challenge behind the brief, and the ambition to develop strategic communications and client consultancy capability

About The Position

The purpose of this role is to create high-quality, engaging communications that help employers make complex subjects such as employee benefits, pensions, reward, wellbeing and insurance easier for their people to understand and act upon. This is a hands-on role for someone who combines excellent communication skills with strong design judgement and the confidence to take ownership of projects from brief through to delivery.

We want someone who is curious about the challenge behind the brief: someone who asks who we are trying to reach, what we need them to understand or do differently, and how we will know whether the communication has worked.

You will work closely with People Solutions consultants, producers, subject-matter experts and clients, initially bringing strong communications and design expertise to projects while progressively developing your strategic communications and client consultancy capability. The opportunity is suited to someone who wants to move closer to clients and consultancy without moving away from the craft of communications and design.

For the right person, this role creates a genuine career path: coming in as a strong practitioner who can independently own and deliver excellent work, then progressively developing into a strategic, client-facing communications consultant.

Custom section 3

Scheduled

Full Time Permanent