Job Description

WE ARE: Sun Peaks Resort and the Sun Peaks Grand Hotel & Conference Centre are where mountain adventure, hospitality, and community come together. Across every season, we welcome guests, support a busy resort operation, and share the stories, updates, and moments that help people feel informed, prepared, and connected. The Marketing and Communications (MarComms) team helps bring that story to life. From employee updates and operational notices to guest newsletters, community messages, blogs, and social content, we keep information moving with clarity, consistency, and a little mountain personality.

YOU ARE: You are a natural communicator who knows that the right words can make a big difference. You can turn operational details into clear updates, shape a draft into something engaging and on brand, and keep multiple moving pieces on track without losing sight of the audience. You are organized, curious, collaborative, and comfortable jumping between internal communications, guest-facing updates, employee storytelling, and day-to-day coordination. You like a clean sentence, a useful plan, and a fast-moving day. You also understand that in a resort environment, timing matters, details matter, and teamwork is everything.

THE POSITION: As Communications Coordinator, you will work in a team of 13 marketing and communications professionals, supporting internal and external communications for Sun Peaks Resort (SPR) and the Sun Peaks Grand Hotel (SPG). Working closely with the Employee Experience (EEX) and the MarComms teams, you will help create and deliver timely, brand-aligned messaging that supports employees, informs guests, and strengthens community connections. This role is ideal for someone who enjoys both creativity and coordination: writing a strong employee update, helping shape guest messaging, gathering content, supporting campaigns, and making sure the right information reaches the right people at the right time.

THE DETAILS:

• Full-time, permanent role based on site at Sun Peaks Resort.
• Compensation Information: $60,000 per annum.
• Rotating schedule aligned with chairlift operations: Tuesday-Saturday or Sunday-Thursday during summer and winter chairlift operations, Monday-Friday during shoulder seasons. Occasional weekends, holidays, and evenings.
• Physical class: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.
• This role reports to the Brand & Communications Manager.
• All team members are expected to uphold and operate in alignment with the Sun Peaks Resort LLP code of conduct and values and to participate in required orientation and training programs.

THE PERKS AND BENEFITS YOU’LL GET TO ENJOY:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

WHAT YOU BRING:

• Post-secondary education in Communications, Journalism, Marketing, or a related field
• 1–3 years of experience in communications, marketing, HR/EEX support, or a related field
• Strong writing, editing, and verbal communication skills, with the ability to adapt tone for different audiences
• A knack for making information clear, helpful, and engaging
• Comfortable working with digital tools such as intranet platforms, email newsletters, and social media platforms
• Strong organization skills, attention to detail, and the ability to manage multiple priorities in a changing environment
• A collaborative approach and confidence working with teams across departments
• Understanding of communications best practices for internal audiences (employee comms) and external stakeholders (guest/community comms)
• Familiarity with tourism, hospitality, or resort operations is an asset
• A passion for outdoor recreation (ski, snowboard, bike, golf) considered an asset

WHAT YOU WILL DO:

Internal Communications & Employee Engagement:

• Coordinate timely internal updates, announcements, and messaging in collaboration with EEX
• Support employee-facing channels, including digital signage, posters, and employee screens
• Help bring employee engagement initiatives to life, including surveys, feedback tools, seasonal panels, recognition programs, and internal events
• Ensure messaging feels consistent, useful, and aligned with the SPR brand
• Support emergency response and crisis communication planning from an internal communications perspective

Guest & External Communications:

• Draft and distribute timely guest-facing communications, including operational notices, service changes, event messaging, and other need-to-know information
• Assist with website updates, blogs, and guest newsletters under the direction of the Brand & Communications Manager
• Coordinate community relations communications for local partners, residents, and stakeholders
• Monitor public channels and escalate guest or community concerns to the Manager

Storytelling & Content:

• Write and edit clear, engaging copy for internal memos, newsletters, blogs, social media, and other communications
• Support social media engagement, monitoring, and scheduling as needed
• Keep messaging on brand, on voice, and clear for the intended audience
• Track communication activities and provide feedback on metrics, such as open rates, engagement, survey participation, and channel reach
• Help collect photo and video content that supports employee stories, resort updates, and campaign needs
• Support HR/EEX and MarComms projects and events with communications execution as needed

Collaboration & Administration:

• Serve as the day-to-day communications contact for the EEX team, ensuring smooth coordination between the EEX/HR and MarComms teams
• Work cross-functionally with EEX, Marketing, and Operations to align key messages and priorities
• Track communications activities and provide performance feedback (open rates, engagement, etc.)
• Provide administrative and logistical support for communications projects and events

WHY JOIN US:

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Sound like you? If you are ready to take a key role in shaping and telling the Sun Peaks story from the inside out, we would love to hear from you. Bring your eye for detail, your love of clear communication, and your enthusiasm for mountain resort life, and help us keep employees, guests, and the community connected.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/194bcd31-aab0-e976-039e-e89cbae05e30/apply-source=3722953-CS-58771