Job Description

At AustralianSuper, we truly care about our colleagues.

We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

We are dedicated to building a high‑performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your new role

We have an opportunity for a Communications Consultant to join our Product & Service Communications team on an 8‑month maximum term contract.

Reporting to the Communications Manager – Retirement, this role is responsible for delivering clear, engaging and compliant member communications across a wide range of products and services. You will play a key role in simplifying complex information and enhancing member experience through high-quality, multi-channel communications.

In this role, you will:

• Develop and deliver end-to-end member communications across digital and print channels
• Translate complex, technical and legislative information into clear, engaging content
• Plan and execute communications supporting new products, services and member initiatives
• Manage multi-channel campaigns and lifecycle communications to support member retention and growth
• Produce and maintain content across websites, member portal, mobile app, emails, brochures and tools
• Partner with stakeholders to ensure communications are consistent, compliant and on brand
• Continuously improve communications using insights, data and member feedback

What you’ll need

• Strong written and verbal communication skills with the ability to simplify complex concepts
• Proven experience delivering end-to-end communications across multiple channels
• Ability to manage competing priorities and deliver high-quality work on time
• Willingness to adopt collaboration tools and incorporate AI capability into day-to-day activity
• Strong stakeholder management and collaboration skills
• High attention to detail with strong analytical and problem-solving capability
• Experience in financial services, superannuation or a regulated environment (preferred)
• Qualification in communications, marketing or a related field

Life at AustralianSuper

AustralianSuper is committed to colleague development, offering learning, coaching and career opportunities across our growing organisation. We support flexible, blended working and are happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. If you require any reasonable adjustments to the recruitment process or role, please let our recruitment team know.

What’s next

Apply now if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes, and want to make a meaningful impact supporting investment delivery for our members.

Important Information

AustralianSuper uses AI to review resumes and conduct initial phone interviews. When invited, candidates may opt for a traditional phone screening instead.
For information on how we handle personal data, please refer to our Candidate Privacy Policy:

https://www.australiansuper.com/careers/candidate-privacy-notice

Australian or New Zealand citizenship or Australian permanent residency is required.

Agencies please note: this role is being managed directly by AustralianSuper’s Talent Acquisition team.