Req ID: 33381
Department: System Call Center
Work Location: WakeMed Operations Center
Location: Raleigh, North Carolina
Employment Type: ['Supplemental']
FTE: ['0.10']
Hours of Work: ['e/o weekend, 5pm - 9:30pm.']
Weekend Requirements: As Needed
Call Requirements: ['No']
The Communications Center Rep I, with the use of a computer integrated telephone system, is responsible for the centralized processing of internal and external phone calls routed into the organization's switchboard. The general public is provided patient information and general information in regards to all aspects of services provided within the multi-site WakeMed healthcare system. Physician calls are given priority to ensure communication to promote the coordinated care of patients. Internal hospital staff is provided assistance with all types of call processing including, call transfers, conference calls and international dialing. Assistance is provided with page messaging and the contacting of on call staff and physicians during after-hours for inpatients and current patients of WakeMed's primary care and specialty practices. Responsible for the activation of emergency response teams for the various in-house medical emergency events and environment of care events.
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Not Applicable
High School Diploma or Equivalent Required
3 Years Customer Service Required 3 Years Call Center/Contact Center Preferred 3 Years Medical Terminology Preferred 3 Years Multi-Line Telephones Preferred Visitor Services Preferred
WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C.
The 900+ bed system comprises a network of health care facilities that includes:
• Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C.
• Community hospital in Cary
• Women’s hospital and family health center in North Raleigh
• Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex
• Freestanding Children's Emergency Department and dedicated Children’s Hospital
• One of the highest volume heart centers in the United States
• Level IV Neonatal Intensive Care Unit
• Multiple outpatient rehabilitation sites
• 40+ primary care and specialty physician practices
• Home health services
WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care.
Specialties
WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.
