Job Description

Elior Support Services – The People Behind Every Plate

Every great meal starts somewhere. Not just in our kitchens, but in the teams that support them.

Whether you're driving strategy, managing risk, building brands, supporting our people, or keeping our business running smoothly, your work helps create the conditions for great food and exceptional service.

You may not be on the frontline. But your influence will be felt in every dish served, every contract won and every guest experience we create.

Working Pattern: Monday - Friday

Job ID: 8078

We’re looking for a Communications & Brand Manager to help shape how Elior is seen, heard and experienced, both inside and outside our business.

Reporting to our Head of Communications & Brand, you’ll be at the heart of our communications activities, turning ideas and business priorities into engaging campaigns, content and stories that make an impact.

From showcasing our brilliant people and chefs to bringing our culture to life, supporting senior leaders and strengthening our reputation across the industry, this is a role with plenty of scope to get stuck in and make a difference.

If you’re someone who can spot a great story, turn complex ideas into compelling content and make things happen, we’d love to hear from you.

What you'll be serving up…

• Helping deliver our communications and brand strategy, turning priorities into campaigns, content and activity that gets noticed.
• Owning our communications plan and calendar, keeping activity organised, on track and moving across the business.
• Acting as a brand guardian, making sure our messaging, tone of voice and visual identity are consistent across everything we do.
• Working with stakeholders across Elior to shape the right message, audience, channel and approach.
• Finding and developing stories that showcase our people, chefs, expertise, partnerships, impact and success.
• Creating, editing and publishing engaging content across a wide range of channels, from leadership communications and newsletters to presentations, websites, campaigns and social media.
• Leading day-to-day internal communications, helping colleagues stay informed, engaged and connected to what’s happening across Elior.
• Working closely with senior leaders and business functions on leadership communications, business updates, campaigns and change communications.
• Building Elior’s external profile by identifying PR opportunities, developing stories and working with our PR agency and spokespeople to bring them to life.
• Managing our PR and communications agency relationship, ensuring activity is focused, aligned and delivering value.
• Supporting reputation and issues management when required, bringing together the right stakeholders and communications partners.
• Identifying awards and recognition opportunities that showcase our people, our work and our impact.
• Managing our website and corporate social channels, keeping content fresh, relevant and on brand.
• Using digital and social insight to understand what’s working, what isn’t and where we can do more.
• Managing communications projects from brief to delivery, coordinating stakeholders, agencies, suppliers, approvals and budgets.
• Working closely with our wider Elior Group communications teams to align with Group priorities and showcase UK success stories.

The ingredients you'll bring...

• Experience in a communications, brand, PR or content-focused role, ideally within a fast-paced organisation.
• Excellent written and verbal communication skills, with the ability to make messages clear, engaging and relevant to different audiences.
• A strong eye for tone of voice and detail, with the confidence to act as a brand guardian.
• A natural storyteller who knows how to spot the interesting angle and turn it into content people actually want to read.
• Hands-on content creation skills and the confidence to write, edit, format and publish content yourself.
• Experience managing digital and social channels, with an understanding of how to use data and insight to improve performance.
• Strong stakeholder management skills and the confidence to work with senior leaders and colleagues across a large organisation.
• Experience working with agencies, suppliers or external partners, with the ability to brief, manage and challenge when needed.
• Excellent organisation skills, with the ability to juggle multiple projects, deadlines and priorities without losing sight of the detail.
• A proactive, creative and practical approach. You’ll be someone who sees something that could be better and gets on with making it better.
• A genuine interest in brands, people, culture and what makes organisations stand out.

This is an opportunity to join a team where you’ll have a genuine hand in shaping how Elior is represented.

You’ll work across internal and corporate communications, brand, PR, social, digital and content, giving you plenty of variety and the chance to see your work make a real difference.

You’ll work alongside senior leaders, brilliant teams across the business and our wider Elior Group network, with the freedom to bring ideas to the table and the support to turn them into reality.

Most importantly, you’ll be helping tell the stories behind the people, food, partnerships and experiences that make Elior what it is.

Ready to bring your ideas to the table? We’d love to hear from you.

What's on the menu for you…

At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here’s a taste of what you can expect when you join us:

• Free lunches provided
• Flexible and part-time working opportunities
• Private Healthcare
• 33 days holiday, with the option to buy up to an additional 10 days per year
• Rewarding bonus package up to 15%
• Enhanced family, personal and compassionate leave policies
• Paid volunteering days
• Training, development and career progression opportunities
• Pension scheme, life assurance and financial wellbeing support
• Salary Advance, giving you access to a portion of your pay before payday
• A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

• 24/7 virtual GP appointments
• Mental health support, counselling and therapy sessions
• Physiotherapy services and second medical opinions
• Online gym and workout programmes
• Legal and financial advice
• Nutrition, fitness and lifestyle guidance
• Meditation and mindfulness resources
• Dedicated wellbeing helplines and expert support whenever you need it

Fancy being part of the recipe?

At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.

We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.

Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.

We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.

Ready to join us? Hit ‘Apply Now’ and let’s chat!