Posting number: 26-28
Department: Deputy Chief - Administration
Division: Consumer Fraud - Springfield
Job classification: Communication Attendant
Posting type: Open
Categories: Legal, Telecommunications
Maintains and enhances agency communications by responding to and directing customer inquiries; greeting and directing visitors; providing information; and interacting with and assisting a variety of internal and external customers; assists customers by placing and receiving telephone calls; directing calls to appropriate party utilizing knowledge of agency functions; facilitating the most accurate resolution to caller/visitor questions, avoiding unnecessary transferring of calls; and handling emergency situations. Gathers information by placing calls and recording responses to be utilized in referral of future calls; updating referral lists and telephone numbers; and keeping abreast of agency functions; welcomes and directs visitors by determining appropriate resource/response; maintaining visitor log; and ensuring that responding party meets with the visitor; provides information by determining nature of request and appropriate referral resource; responding according to standard practice; and accepting packages and mail. Enhances agency operations by opening, stamping, and forwarding mail; assisting with mass mailings; duplicating documents; typing lists and/or envelopes; and providing other routing clerical assistance; and contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.
Knowledge, skill and mental development equivalent to completion of 4 years of high school and 1 year general clerical experience or an equivalent combination of training and experience. Working knowledge of switchboard operations/procedures. Working knowledge of telephone etiquette and public relations. Clear diction and the ability to interact tactfully with people in difficult situations. Ability to remain calm in an emergency or crisis situation. Requires the ability to work rapidly and accurately in a repetitive environment. Attendance is an essential function of this position.
Position requires in office attendance.
The Attorney General is the chief legal officer of the State of Illinois, representing all state officials and agencies and enforcing laws on behalf of the people of Illinois. The Office of the Attorney General also serves as the state’s largest public interest law firm, committed to protecting and advancing the interests of the people of Illinois through leadership, advocacy and legal representation.
More than 450 Assistant Attorneys General and over 300 employees serve in the Office of the Attorney General in offices in Chicago, Springfield and Carbondale as well as regional offices in Rockford, Quincy, Champaign-Urbana and Belleville.
If you’re interested in advocating for the people of Illinois and pursuing some of the most important issues affecting our communities, please visit the our website for a list of current career opportunities and overview of the Office’s Divisions and duties: http://illinoisattorneygeneral.gov/about/jobs/agency_profile.pdf.
