Job Description

The Communications Associate II will design and lead communication efforts for a designated division, department, or center and oversee communications and marketing strategies and tactics to support strategic goals. The Communications Associate II will develop and implement a comprehensive communications strategy to support the designated area's strategic priorities.

We are seeking a dynamic Communications Associate II to help lead the day-to-day internal communications channel strategy, campaign planning, and stakeholder engagement across divisions and non-academic departments, and to oversee internal communications operations. The ideal candidate will translate the internal communications strategic direction into implementable plans and measurable outcomes, operating at the tactical-strategic intersection. This role will be accountable for delivery, outcomes, and metrics of internal communication efforts.

Specific Duties & Responsibilities

• Serve as the internal communications lead for a division, department or center.

• Develop an internal communications plan for the designated area’s strategic plan including relevant reports, events, memos, and websites.

• Plan, create, oversee, and edit internal communications strategies to keep faculty, staff, and students informed about important initiatives, goals, and events.

• Ensure the efficiency and efficacy of communications between school leadership and faculty, staff, students, and other stakeholders.

• Follow established university branding standards in all communications.

• Liaise with members of related communication teams.

• Write clear and effective content for audiences.

• Pivot writing styles based on the format, message, audience, and purpose.

• Lead the development of a cohesive internal communications strategy that builds community and positions the designated area as a vital part of the university.

• Develop and maintain an internal communications calendar, ensuring efficient coordination of communications activities.

• Manage print and digital collateral.

• Curate content from websites, social media, and news media to amplify the strategic plan across multiple platforms.

• Advise and work with the communications team to write remarks and messages for leadership.

• Plan and create templates for internal crisis communications announcements, e.g. building closures and other emergencies.

• Edit content and manage editors for internal websites and SharePoint sites.

• Contract and manage external vendors as needed.

• Interact with communications experts across the university on various issues and best practices.

• Execute strategies for cross-divisional communications efforts with other communications offices.

• Ensure consistent use of university brand standards across all projects.

• Other duties as assigned.

In addition to the duties described above

• Protect JHU’s investment in new tools and channels: provide shared best practices, templates, training, and governance that delivers operational cost-savings through efficiency and consolidation.
• Provide change management during JHU’s digital transformation: reduce resistance to policy changes and new initiatives while ensuring one JHU voice, supporting shared strategic priorities, and mitigating reputational risk.
• Collaborate with Issues Management team, Content team, Public Safety, Student Affairs, Finance & Administration, and HR, as well as communication leads across divisions to ensure institutional alignment on messaging priorities and platform access
• Own third-party vendor relationships that support digital internal communication tools and onboard university employees across divisions on those tools.
• Support the AVP with producing strategy documents, road maps, processes, and reports to align with the Ten for One mission and the employee value proposition.

Minimum Qualifications

• Bachelor's Degree in related field.
• Five years of related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• A passion for technology, a high comfort level for learning new technology, and the ability to inspire others to embrace technology.

Technical Qualifications or Specialized Certifications

• Demonstrated knowledge of Microsoft applications such as Word, PowerPoint, Excel, Teams, and SharePoint.
• Proficient in Staffbase, Mailchimp, RAVE, database management, Google Analytics, web publishing tools, WordPress, Drupal, Microsoft Office 365.

Classified Title: Communications Associate II
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday 8:30am- 5:00pm
FLSA Status: Exempt
Location: Hybrid/JH at Keswick
Department name: University Communications
Personnel area: University Administration