Job Description

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ABOUT THE UNIT

Campus Life & Engagement (CL&E) supports all McGill students by connecting them to resources and creating meaningful opportunities for involvement. They guide students in navigating the McGill student experience through orientation and transition programming and by providing student life opportunities across campus for students to develop their interests and skills.

Under the supervision of the Client Services Manager, the AskMcGill Student Navigator plays a key role in enhancing the student experience by providing timely, accurate, and student-friendly information about campus resources and services. Navigators offer student support at on-campus kiosks and events, particularly during Orientation Week and throughout the academic year.

This position involves direct student engagement, promotion of university services, and referral to appropriate support resources. Support is provided in person, over the phone, and via email. Comprehensive training is offered to prepare Navigators for our high-volume Fall orientation period.

MAJOR DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to, the following:

• Welcome new and returning students in a professional, inclusive, and friendly manner
• Promote Student Services, Campus Life & Engagement, and other university resources
• Answer questions, provide information and give directions in-person, over the phone or by email
• Maintain an adequate supply of resource material (e.g., campus maps/services pamphlets)
• Research and share relevant resources with students
• Maintain regular communications with staff (e.g., emailing, messaging on Sling and Teams)
• Set up and take down kiosk equipment and signage, as required by location
• Assist in CL&E campaigns such as Orientation, Get Involved, and Community Engagement Day as needed
• Track frequently asked questions and service statistics
• Other support tasks as required

EDUCATION & EXPERIENCE

• Currently registered as a full-time student in any degree program at McGill University. MUST be Macdonald Campusstudent
• Work Study eligibility, an asset.
• Spoken and written French, an asset.
• One year of on-campus experience, an asset.
• Experience in customer service, peer support roles or campus life initiatives, an asset.

OTHER QUALIFYING SKILLS AND/OR ABILITIES

• Excellent communication skills, both oral and written
• Must be a full-time returning student in a degree program at McGill
• General knowledge about on campus resources, activities and services
• Punctual, conscientious and reliable
• Strong interpersonal skills
• Respectful, positive attitude, and empathetic
• Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 (spoken, fluent) and at a level #2 (written, intermediate) on a scale of 0-4.

EMPLOYMENT LEARNING OUTCOMES
As an AskMcGill Student Navigator, you will develop skills in:

• Inclusive, student-centered customer service
• Campus resource navigation and referral
• Peer communication and outreach
• Event setup and logistical coordination

HOW TO APPLY
Please submit your cover letter, C.V. and Work Study approval letter (if applicable)

Location: On-campus kiosks and student events (Downtown and MacDonald Campuses)

Hours:

• Hiring for Fall 2026 Orientation period (August/September)
• Up to 30 hours per week between August 10 and August 29
• May be additional hours at the beginning of the term in September (max. 15 hours)
• Mandatory in-person training on the downtown campus on August 12 and 13

Some evening and weekend work may be required for special events, especially in August.

Expected start date: August 10, 2026

Deadline to apply: July 5, 2026

*OPEN TO MCGILL STUDENTS ONLY*

High School Diploma Minimal or No Related Experience

(AMUSE A) $16.70

15 (Part time)

2026-06-15

2026-12-31

This position is covered by the AMUSE collective agreement.