Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the Role:

At Four Seasons, every interaction matters. As a Full - Time Communications Agent, you are often the first voice our guests hear and a vital connection point throughout their stay. With warmth, professionalism, and genuine care, you will create positive first impressions while ensuring every call is handled with efficiency and attention to detail.

The Hotel Operator plays an important role in delivering seamless communication across the hotel, connecting guests with the services they need while anticipating opportunities to enhance their experience. Whether assisting a guest with a request, coordinating with hotel departments, or providing information with confidence and care, you will embody the personalised service and hospitality that define the Four Seasons experience. This role is part of the Rooms Division Department, reporting to the Front Office Manager.

What You Will Do:

• Answer and direct incoming calls in a warm, professional, and timely manner, delivering an exceptional first impression of the hotel.
• Respond to guest enquiries and requests with genuine care, ensuring prompt follow-up and resolution.
• Serve as a central communication link between guests and hotel departments to facilitate seamless service delivery.
• Provide accurate information regarding hotel facilities, services, dining venues, and local attractions.
• Coordinate guest requests, including wake-up calls, amenities, transportation arrangements, and special service requirements.
• Monitor and manage emergency communication procedures in accordance with hotel policies and standards.
• Support the Front Office team in delivering personalised and memorable guest experiences.
• Handle all interactions with professionalism, discretion, and attention to detail, reflecting Four Seasons service standards.

What You Will Bring:

• A warm, engaging communication style and a genuine passion for helping others.
• Exceptional verbal communication skills with a clear, confident, and professional telephone manner.
• Strong listening skills and the ability to anticipate guest needs before they are expressed.
• A commitment to delivering personalised experiences and creating meaningful guest connections.
• The ability to remain calm, organised, and solution-focused in a fast-paced environment.
• Excellent multitasking, time management, and problem-solving skills.
• Previous experience in a Hotel Operator, Guest Services, Front Office, or hospitality role is preferred.
• Strong computer literacy and the ability to learn and navigate hotel operating systems efficiently.
• Flexibility to work a rotating roster, including weekends, evenings, public holidays.

What We Offer:

• Competitive wages and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniform.
• Complimentary Employee Meals.