Job Description

Interested in working for the Golden Isles’ healthcare provider and employer of choice?

Throughout the many locations that make up the Southeast Georgia Health System network, there is a common thread that pulls everything together: A team of committed professionals like you. These individuals appreciate the value of every person who walks through our doors, and are the key to our culture of Service Excellence.

As a Communication Specialist, you will perform communication duties including routing calls; contacting staff via beeper and overhead paging. You will perform communication procedures for emergency situations and objectives of the organization. Your primary responsibility for providing communication support for Southeast Georgia Health System’s telecommunication infrastructure. For our team members, this is more than a career — it’s a calling.

You will be responsible for:

• Develops teamwork within the Information Systems Team. Develops teamwork within the Telecommunications Team. Responsible for developing effective working relationships with all potential customers of the Health System.
• Answers and routes outside calls per the Employee Skill Assessment. Answers and screens in-house calls for doctors and staff; processes requests for pages. Answers telephone promptly and courteously; identifying self and department. If assistance is needed, aids patients, family members, and staff in placing calls.
• Pages authorized personnel as requested. Pages Emergency Hospital Codes and stat calls efficiently. Notifies personnel and departments of Emergency Hospital Codes. Secures when notified.
• Instructs staff on how to use beepers; replaces beepers following established departmental procedure.
• Monitors and annunciates the Fire Alarm System and the Emergency Notification Alarms. Monitors and annunciates as a back-up to Engineering, the Medical Gas Alarm System.
• Maintains/Updates the Amcom Database for all areas noted on the Employee Skill Assessment to ensure accurate information is provided to callers. Maintains phone number of hospitals within the area. Updates databases upon receipt of new listings for campuses; physician’s offices; residences; in-house extensions; beeper numbers and cell phone numbers for staff members.
• Distributes mail; orders and picks up supplies for department. Reads, understands and communicates pertinent information prior to and end of the assigned shift. Reviews and maintains knowledge of appropriate Emergency/Departmental policies and procedures.

Requirements

What you will need:

• High School Diploma or equivalent.
• 1 year PBX experience including medical technology, disaster and emergency codes; and handling large volumes of internal and external calls.

Why choose Southeast Georgia Health System?

• We are mission-focused to provide safe, quality, accessible, and cost-effective care to meet the health needs of the people and communities it serves
• Our workplace is as pleasant and rewarding as the setting we enjoy outside of work -- imagine stepping out of your workspace and into a world of scenic beauty, outdoor recreational activities, mild winters, natural beaches, fine dining, and a full array of cultural and colonial historic attractions
• The chance to work within a culture that is collegial yet professional, has exceptional career-advancement potential, and work/life balance that is practically unparalleled
• Our facility will allow you to use, sharpen, and add to your skills without having to commute to a large city environment
• We offer competitive salaries and a comprehensive benefits package which includes generous Paid Time Off, tuition reimbursement, and wellness programs
• The ability to be a part of the prestigious Coastal Community Health, a regional affiliation between Baptist Health and Southeast Georgia Health System. This collaboration forms a highly-integrated hospital network focused on significant initiatives designed to enhance the quality and value of care provided to our contiguous communities

Do you want to make a difference in the lives of others? Join our team today to make a positive impact in the lives of our patients and families!