All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.
The Communications Officer will support in planning, coordinate and develop high quality communications products for traditional media, social media, and programs communications in both English and Portuguese as appropriate. The Communications Officer will further facilitate high levels of engagement and ownership from program teams, and build skills within the team to develop quality communications products in line with NRC guidelines and compliance with donor requirements. The post will be responsible for liaising with national and international media.
The following are responsibilities generic to all NRC Communication Officer roles
Support development and implementation of the Communications Strategy, and in line with NRC’s Global Communications Strategy.
Work collaboratively with colleagues in Mozambique and other NRC offices to develop and monitor a communications action plan that reflects use of a variety of different communications vehicles (photos, case studies, online platforms, infographics, videos etc).
Undertake regular travel to NRC program locations to gather content relating to NRC programs, and support program staff with communications-related activities.
Support all programs teams with the development of visibility materials, ensuring these are developed in compliance with NRC and donor guidelines.
Craft creative products that portray the humanitarian situation and needs in a manner that is dignified and focuses on the capacity of people in Mozambique for individual agency, in line with NRC guidelines.
Work closely with media and communications colleagues at the regional and global levels to develop, coordinate and polish communications materials.
Participate in coordination mechanisms and forums as appropriate.
Liaise professionally and efficiently with national and international journalists.
Oversee NRC Mozambique’s social media outputs and manage feedback and complaints in coordination with the Monitoring and Evaluation Officer.
Develop communications-related tools, templates or SOPs as required.
Develop a weekly action plan detailing outputs and support required
Visit NRC field sites to collect communications materials for internal and external use
Upload quality photos, video, social media content and other materials on a weekly basis for use in traditional and social media
Respond to inquiries from national and international journalists and help facilitate interviews
Provide training and on-the-job support to colleagues in field sites to develop their skills in communications, including taking quality photos and developing case studies
Work efficiently with programs teams to develop visibility materials and other communications products that comply with NRC and donor guidelines
Develop infographics or other visual materials as required
Engage actively with NRC regional and global communications teams to generate ideas, polish materials and ensure NRC Mozambique’s communications are appropriate targeted
Strategy and planning: Protection and Advocacy Adviser; Regional Communications team
Content development: Area Managers and Program Coordinators
Capacity Building: Field Teams
International Communications products: CC Specialists and Program Coordinators
Safety and movement: Security Coordinators and Logistics
Feedback and complaints: Monitoring and Evaluation Coordinator
Excellent communication and interpersonal skills
Strong work ethic and focus on results
Strong organisational and team working skills
Good ability to work independently
Sensitivity and high levels of self-awareness
Highly approachable, trustworthy and confidential
Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus
Proven presentation, training and facilitation skills
Excellent communication and interpersonal skills
Strong work ethic and focus on results
Strong organisational and team working skills
Good ability to work independently
Sensitivity and high levels of self-awareness
Highly approachable, trustworthy and confidential
Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus
Proven presentation, training and facilitation skills
Handling insecure environment
Planning and delivering results
Working with People
Analysing
Communicating with impact and respect
Coping with change
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
