Job Description

Introduction

The Diagnostics team within Customer Support develops solutions that help service engineers resolve issues quickly in the field. These solutions support the full path from detecting system failures to identifying the root cause and planning the right recovery actions. With thousands of engineers worldwide depending on our tools, the challenge is to ensure that essential information reaches them at the right moment. Your internship will help improve how these diagnostic solutions are shared and adopted across the global service network. By strengthening this communication flow, you will directly contribute to system uptime and customer satisfaction.

Your assignment

You will work on improving how diagnostic solutions are communicated and used by service engineers around the world. The current communication flow relies on key-users, which creates a bottleneck and limits the reach of available solutions. Your task is to design a scalable and practical strategy that fits the fast-paced operational environment of our engineers. Your main responsibilities will be:

• Analyze the current communication approach and identify bottlenecks.

• Investigate why some engineers do not use existing diagnostic solutions.

• Map the information needs of service engineers in operational environments.

• Propose improvements that increase awareness and adoption of diagnostic tools.

• Design communication methods that reach all engineers without disrupting their workflow.

• Create a scalable approach using existing structures such as key-users and media packages.

• Embed your strategy into the daily workflow of the global service community.

This is a master's (thesis) internship for a minimum of 5 months, 5 days per week (4 days can be discussed), the team works 4 days on-site. The start date is set at the end of August, starting earlier is possible.

Your profile

To be suitable for the internship, you:

• Are a master’s student in Communication Science, Industrial Engineering and Management, Technical Business Administration, or a related field.

• Have strong analytical skills and experience with data analysis

• Are proactive and comfortable working with incomplete information.

• Have a hands‑on way of working and enjoy solving complex challenges.

• Have good communication skills and are fluent in English (written and spoken).

Other requirements you need to meet:

• You are enrolled at an educational institute for the entire duration of the internship;

• Attach your cover letter with a clear motivation why you are interested in this internship assignment in particular;

• You need to be located in the Netherlands to be perform your internship. In case you are currently living/studying outside of the Netherlands, your CV/motivation letter includes the willingness to relocate.

• If you are a non-EU citizen, studying in the Netherlands, your university is willing to sign the documents relevant for doing an internship (i.e., Nuffic agreement).

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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