Job Description

Communication Desk Assistant 2

Location: Birmingham, AL

Contract- 3 Years

Client- Alabama Power

We are seeking a proactive and detail-oriented Communication Desk Assistant to support our safety outreach and internal communication initiatives. This role is essential for coordinating safety events, managing communications channels, and supporting administrative functions within the communications department. The ideal candidate will have strong interpersonal skills, be tech-savvy, and demonstrate a commitment to excellent customer service.

Key Responsibilities:

• Coordinate and schedule safety presentations, training sessions, and outreach events

• Track and maintain logs for all events and program-related activities

• Record and organize feedback from customer surveys

• Pack and mail educational and promotional materials (some light lifting required)

• Monitor incoming communications across email, phone lines, and online request forms

• Create and maintain internal documents, reports, spreadsheets, and presentations

• Support communication team projects and contribute to content development as needed

Required Skills & Qualifications:

• Bachelor’s degree in Business, Communications, Education, Marketing, or a related field

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Strong verbal and written communication skills

• High level of dependability and responsibility in handling job duties

• Customer service-oriented with a positive and professional demeanor

• Ability to work independently and make decisions with minimal supervision

• Quick learner with the ability to adapt to new technologies, creative trends, and tools

• Team player with excellent time management and organizational skills