Job Description

Communication Desk Assistant

Company: Georgia Power Company
Location: Atlanta, GA
Work Schedule: Rotating shifts, including 8, 10, or 12-hour shifts, days, nights, weekends, and holidays ( 24/7 coverage required)

The Communication Desk Assistant works within the Georgia Transmission Control Center (TCC), assisting Power System Coordinators in managing the Integrated Transmission System (ITS) in Georgia. This role serves as a key communication liaison between field personnel, internal teams, GPC management, and ITS partners. Responsibilities include monitoring system events, maintaining outage records, and performing clerical and administrative support tasks critical to transmission system operations.

Key Responsibilities

• Assist Power System Coordinators in controlling transmission system operations

• Initiate and maintain clear and timely communication with internal and external stakeholders during routine and emergency system events.

• Answer phone calls from field personnel entering/exiting substations and power line rights-of-way; log data into internal databases

• Track system events on transmission lines and equipment; maintain accurate records of outages.

• Assist in developing, correcting, and maintaining outage reports and event documentation, including cause and duration.

• Support administrative and clerical functions within the TCC.

Qualifications & Experience

• High school diploma or equivalent required; college degree preferred.

• Experience in an electric utility environment, particularly in generation or transmission (construction or maintenance), is helpful.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Access.

• Strong communication skills – verbal and written.

• Excellent problem-solving, multitasking, and time management abilities.

• Organizational skills and ability to maintain accurate documentation under pressure.

• Ability to work independently and as part of a team in high-stress or high-activity situations.

• Familiarity with electrical fundamentals or control center operations is a plus.

Behavioral Competencies

• Professional demeanor and strong interpersonal skills

• Detail-oriented and focused under pressure.

• Able to prioritize multiple tasks in a dynamic environment.

• Safety-minded, self-motivated, and adaptable.

• Comfortable taking direction from multiple supervisors

Additional Requirements

• Position is subject to pre-employment screenings related to fitness for duty.

• Must understand and sign the Federal Energy Regulatory Commission (FERC) Standard of Conduct

• Must successfully pass a NERC cyber security background check and training

• Subject to enhanced personnel screenings (details provided if selected for interview).