The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries.
The Norwegian Refugee Council (NRC) has been working in Ukraine since 2014. Following the escalation of conflict in February 2022, NRC rapidly scaled up its operations across Ukraine and neighbouring countries. NRC’s humanitarian response in the south of Ukraine is focused on an integrated approach that combines its programming expertise (Core Competencies) of Shelter/WASH, Education, Protection from Violence, and Information, Counselling and Legal Assistance (ICLA). NRC and its partners are currently working in all Southern oblasts, through the South Area Office in Odesa and field offices in Mykolaiv and Kherson.
All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.
This position is open to candidates who have the legal right to work in Ukraine. Please note that we are unable to provide work permits or visa sponsorships for this position.
Background
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee, helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance, prevents further displacement, and contributes to durable solutions. It operates across both new and protracted crises across 40 countries.
Liaison and Communication Coordinator will closely work with all Programme and if relevant support units in area office as well as Country Office Liaison and Communication team.
Roles and responsibilities
The purpose of the Liaison and Communication Coordinator position is day to day follow up and implementation of liaison and communication related functions in the South area office.
Generic Responsibilities
1. Ensure adherence with NRC policies, tools, handbooks and guidelines
2. Implement delegated liaison and communication functions portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper documenting and filing of networking and communication trails.
5. Promote and share ideas for improvement of the cooperation with the external stakeholders
6. Contribute to identification of specific protection risks and needs analyses
7. Contribute to designing of protection response to identified risks and needs
8. Any other tasks that will be assigned by Area Manager.
Specific responsibilities:
• Provide liaison with local and regional authorities, including but not limited to facilitating communication,
networking, meetings arrangements, correspondence, translating reports, etc.
• Develop & maintain bilateral working relationships with comms staff in UN, INGOs at the local level
• Provide support to Programme and Advocacy vis-à-vis developing and disseminating quality public
information materials, translation and proofreading of booklets, brochures, leaflets, reports, infographics
etc. as assigned, and in compliance with NRC and donors’ visibility requirements
• Provide support to production of photo and video materials for Programme and Advocacy
• Establish and maintain contact with the local and regional level stakeholders, including authorities, media
outlets, etc.
• Collaborate with Advocacy in implementing communication and advocacy plan through mainstream and
social media, public events, global website, drafting public information materials about NRC activities in
south Ukraine
• Collect and draft materials for writing media and web stories profiling the humanitarian situation in areas
of operations
• Provide consecutive interpretation from Ukrainian and/or Russian into English language and vice versa
during the external meetings e.g. with authorities or during internal meetings in NRC.
• Contribute to preparing and circulating factsheets as regular practices and ad-hoc requests
• Submit regular activity reports to NRC management
Generic professional competencies
• Min 2 years of experience from working as a liaison and communication, public information and media
specialist in a humanitarian/recovery context would be an advantage
• Higher education in a relevant subject or equivalent field experience
• Advanced knowledge of English
• Proficient knowledge of Ukrainian and Russian languages
• Proactive approach and willingness to learn
Context related skills, knowledge and experience
• Previous experience of working in complex and volatile contexts.
• Willingness to work in demanding, stressful situations with respect for basic security rules.
Behavioural competencies
• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Analyzing
• Working with people
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
