Job Description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: Full-time - Permanent

Salary: $58,700 - $69,000 (Commensurate with experience)

Location: Ottawa (Hybrid work model) | Toronto (Hybrid work model)

ABOUT THE ROLE

Note that this job posting is for an existing vacancy.

The Communication Coordinator is a member of Health Standards Organization's Enterprise Communications team and serves as the primary communications support for Accreditation Canada Diagnostics, the Institute for Quality Management in Healthcare (IQMH), and the Integrated Community Health Services Centres (ICHSC).

The Communication Coordinator coordinates and delivers communications activities that support unique programs, services, educational offerings, and strategic initiatives across our clients in Diagnostics, IQMH, EQI, and ICHSC. The role includes content development, copyediting, digital communications, website management, social media copy creation, newsletter production, and education and event coordination.

The successful candidate is highly organized, detail-oriented, and comfortable managing multiple priorities and deadlines. They have strong written and verbal communication skills and experience working with technical content related to health care, medical laboratories, accreditation, quality improvement, or related scientific fields. They are able to translate complex information into clear, accurate, and engaging communications for a range of audiences.

MAIN RESPONSIBILITIES

• Develop and implement communications plans and campaigns that promote programs, services, webinars and virtual learning initiatives, and educational offerings.
• Manage multiple communications and education projects at various stages of development.
• Work closely with subject matter experts and internal teams to write, edit, proofread, and copyedit content for email campaigns, presentations, reports, and promotional materials.
• Apply Accreditation Canada brand standards, Canadian Press style, and scientific style guidelines when developing and editing content.
• Coordinate and publish client-facing newsletters, including content planning, story development, editing, layout, distribution, and reporting.
• Develop copy for social media channels and support digital marketing activities.
• Manage and maintain website content, keeping information current, accurate, and accessible.
• Format and prepare documents and publications using Microsoft Office and Adobe InDesign.
• Coordinate timelines, deliverables, approvals, and project activities across several business units.
• Monitor project progress and identify opportunities to improve communications processes and outcomes.

MUST HAVE QUALIFICATIONS

• Diploma or degree in Communications, Journalism, Public Relations, Marketing, English, or a related field.
• Minimum two years of experience in communications, public relations, marketing, journalism, or a related role.
• Demonstrated experience writing, editing, and copyediting technical content within health care, medical laboratory, scientific, or related fields.
• Working knowledge of digital communications and marketing tools, including email marketing and social media platforms.
• Experience using content management systems such as DotNetNuke and applications such as Mailchimp and Microsoft Office.
• Advanced expertise with document design, formatting, and publication using Microsoft Office and Adobe InDesign.
• Strong organizational, planning, and interest holder relationship management skills.

DESIRED QUALIFICATIONS

• Knowledge of health care accreditation, quality improvement, health care standards, diagnostics, laboratory medicine, proficiency testing, or related scientific disciplines.
• Experience working in health care, medical laboratories, life sciences, public health, or other regulated environments.
• Experience coordinating events, educational programs, webinars, training sessions, or similar initiatives.
• Knowledge of SEO, analytics, and digital marketing best practices.
• Experience in customer service or client relationship management.
• Experience and familiarity with Adobe Creative Suite.

WHAT YOU CAN EXPECT

In Your First 30-90 Days

• Complete our orientation program and learn about HSO, our affiliates, our values of trust, inclusion, collaboration, innovation, and learning, and our mission to improve quality across health care and social services.
• Establish performance and learning objectives in collaboration with your people manager.
• Meet with key interest holders across Enterprise Communications, Diagnostics, IQMH, and ICHSC.
• Become familiar with communications channels, editorial processes, educational offerings, and project priorities.
• Take ownership of assigned communications and education initiatives.

What We Can Offer You

• Hybrid work model.
• Competitive compensation and benefits package, including a defined benefit pension plan.
• Time-off programs, including an office closure during the final week of December.
• Professional development and learning opportunities.
• A workplace culture that values psychological safety, inclusion, engagement, and continuous learning.

WHO WE ARE AND WHAT WE DO

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.

We are proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.