Sagility

Communication Coach

Sagility  •  Quezon City, PH (Onsite)  •  4 days ago
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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Act independently to complete all aspects of design activities. Review the work of internal or external developers to ensure adherence to the design.Define and design learning courses and programs from the healthcare domain on time, to budget and quality standards. Conduct skill needs and task analysis Develop learning solutions and gain approvals from stakeholders. Interact with healthcare domain experts to review and finalize content; utilize their feedback to revise design documents. Develop innovative eLearning storyboards, courses, audio/video scripts, facilitator and participant guides, job aids and other materials Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc. Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.) Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified. Share instructional design best practices with other members of the design team in the spirit of continuous improvement. Create templates in Microsoft Word and PowerPoint. Manage eLearning partners/vendors

Job title:

Communication Coach

Education:

  • Any Graduate or Diploma


Experience:

  • Minimum 1-2 years of relevant experience as a Content Writer & Instructional Designer


Mandatory Skills:

  • Strong knowledge of adult learning principles

  • Attention to detail

  • Strong interpersonal skills

  • Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents

  • Strong collaboration skills enabling the designer to work effectively with content owners, graphic designers, deployment teams to ensure that clients’ needs and expectations are met

  • Experience with learning management systems and virtual classroom software

  • Ability to use learning technology and tools, desktop applications and relevant knowledge tool


Roles & responsibilities:

  • Expert level in Microsoft PowerPoint

  • Interact with healthcare domain experts to review/rewrite and finalize content; utilize their feedback to revise the documents.

  • Develop innovative storyboards, courses, audio/video scripts,

  • Create facilitator and participant guides, job aids and other materials.

  • Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews, etc.

  • Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)

  • Collaborate closely with graphics designers and developers to ensure finished materials are authored as specified.

  • Share instructional design best practices with other members of the design team in the spirit of continuous improvement.

  • Act independently to complete all aspects of content writing

  • Attention to detail & Excellent written communication skills; ability to write effective instructional text,


The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Location:

Quezon City, Bridgetowne ZetaPhilippines

Sagility

About Sagility

Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes.

• 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders.

• 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation.

• 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI.

At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Atlanta, Georgia
Year Founded
Unknown
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