Job Description

Communication Centre Operator

Communications Centre Operator in Rotorua

Kia haumaru ai tātou katoa - keeping everyone safe. At FIRST Security, we’re one of New Zealand’s market leaders in security, delivering trusted protection services through highly skilled people and advanced systems.

About the Role

We’re looking for a Part-time Communications Centre Operator (16 hours per week) to join our Rotorua team! This is an office-based, control room environment where you’ll be at the centre of operations - monitoring systems, coordinating responses, and supporting field teams in real time.

This role is fast-paced and detail-focused, where strong communication, quick thinking, and calm decision-making are key.

Duties:

• Monitoring live CCTV feeds and security systems across multiple sites
• Receiving and triaging system alerts and taking appropriate action
• Responding to calls from site users and verifying access requests
• Remotely managing gate and access systems where appropriate
• Dispatching security patrols and emergency services when required
• Maintaining accurate incident logs and shift reporting
• Managing user access credentials across multiple platforms
• Working with systems such as NX Witness, Gallagher Command Centre, and Milestone

What you’ll need:

• Strong written and verbal communication skills (including incident reporting)
• High level of computer literacy and attention to detail
• Ability to multitask and stay calm under pressure
• A people-focused, solution-driven mindset
• Ability to work in a 24/7 rotating roster environment
• Previous experience in a control room or call centre (desirable but not essential)
• Familiarity with CCTV or access control systems is an advantage
• Ability to obtain a COA (we can assist you with this)
• NZ residency or a valid NZ open work visa

Why work with FIRST Security:

• Competitive pay rate of $33.34 per hour
• Rotating roster offering variety across shifts
• Full training provided in a specialist operations environment
• Office-based role with modern systems and technology
• Strong, supportive team culture
• Clear career progression opportunities into senior operations roles
• Access to the ‘Perks’ program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and strong health & safety focus
• Access to EAP services, including counselling and financial support for you and your family

Ready to step into a role at the centre of operations?

If you enjoy working with systems, solving problems in real time, and being part of a team that keeps things running behind the scenes, apply now and join FIRST Security!

First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.