Job Description

Communication and Change Specialist - 12 Month Contract

Minimum Requirements:

• Matric (Grade 12)
• Bachelor's degree in Communications or equivalent Diploma, IT, Business
  Administration, or a related field.
• 3 to 5 years of experience in communication and change management,
  preferably in an IT environment.
• Strong understanding of IT systems, processes, and project management.
• Excellent written and verbal communication skills, with the ability to translate technical information into user-friendly content.
• Proven experience in leading change management initiatives and engaging stakeholders.
• Certifications in change management or communications (e.g., ITIL) are a plus.

Responsibilities:

• Change Management:
• Develop and implement change management strategies for IT.
• Analyze the impact of changes on stakeholders and create customized
  change plans.
• Guide the organization through IT transitions, ensuring smooth
  adoption of new initiatives.
• Monitor change initiatives to ensure they meet objectives and deliver
  desired outcomes.
• Communication Strategy:
• Design and execute communication plans to effectively convey IT
  changes but also standard templates to various audiences.
• Develop engaging and clear content for communication channels.
• Ensure consistent and coherent messaging across all IT
  communications.
• Stakeholder Engagement:
• Build and maintain strong relationships with key stakeholders to
  support change initiatives.
• Gather and incorporate stakeholder feedback into communication and
  change management strategies.
• Training and Support:
• Identify and address training needs related to IT changes.
• Develop and deliver training programs to help users adapt to new
  processes.
• Provide ongoing support and resources to users during and after the
  implementation of changes.
• Project Collaboration:
• Work with project teams to integrate communication and change
• management plans into overall project timelines.
• Ensure that communication and change management activities are
  aligned with project goals and delivered on time.
• Report on the progress of change initiatives and communicate any
  adjustments needed to stakeholders.