Plan, write, and manage product communications across all programme channels.
Develop communication plans, key messaging, and product value propositions for the Resiliency Programme.
Draft and publish monthly product updates, release announcements, newsletters, and FAQs, translating technical platform updates into clear, user-friendly language.
Manage portal content, non-technical copy, and value statements on the Developer and Products portals.
Maintain communication calendars, templates, content repositories, and stakeholder distribution lists.
Ensure all communications comply with organization branding, accessibility, governance, and security guidelines.
Track engagement metrics across channels to review message reach and refine future communications.
Provide editorial guidance and maintain standard communication templates for incident and operational notices.
Review incident advisories and operational announcements written by incident & ops teams to ensure clarity, professional tone, and alignment with organization standards.
Create and maintain standardized incident and maintenance communication templates for incident & ops teams to use for drafting during service events.
Maintain standardized templates aligned with organization brand and visual identity standards for operational teams to execute during service events.
Support agency enablement, community participation, and product adoption through structured communications and event content.
Provide enablement support by producing presentation decks, session materials, and promotional copy for enablement sessions, webinars, workshops, and office hours.
Create event content, such as draft presentation decks and written materials for organization conferences, showcases, roadshows, and external engagement forums.
Draft follow-up communications, written announcements, and messaging materials to support engagement teams working with agencies.
Identify and write agency case studies and success stories to demonstrate product value and encourage whole-of-organization adoption.
Requirements
Technical Skills
Excellent written and verbal communication skills in UK English, with the ability to explain technical concepts simply without using heavy marketing jargon.
Experience in planning and writing multi-channel communications (e.g. EDMs, Telegram, Slack).
Experience in planning and facilitating virtual enablement events, webinars, or workshops.
Strong organizational skills and stakeholder management abilities to work effectively alongside Product Managers and Engineering leads.
Behavioural Expectations
Able to work independently with minimal supervision and guidance
Proactively identifies and addresses issues, knowing when to escalate
Adapts to changing priorities effectively
Collaborates constructively with peers and stakeholder
Contributes positively through knowledge sharing and openness
Education & Experience
Bachelor's degree in Communications, Marketing, Mass Communication, or equivalent experience.
Proven experience in product marketing, developer comms, or tech communications, preferably within a government or technology environment.
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
